Luxoft
Website:
luxoft.com
Company:
https://www.linkedin.com/company/luxoft
Industries: IT Services and IT Consulting, Retail, and Software Development
Job details:
Project Description:
We are looking for a Microsoft Power Platform Technical Support Specialist to provide L2 support for Power Platform environments and solutions. This role is responsible for troubleshooting incidents, managing service requests, monitoring platform health, and supporting governance, security, and administration activities across Power Apps, Power Automate, Dataverse, and related Microsoft technologies.
Responsibilities
- :Provide Tier 1/Tier 2 support for incidents, service requests, and platform health issue
- sMonitor platform operations using dashboards and alert
- sRespond to user queries on app errors, environment issues, licensing, governance compliance, and mor
- eExecute SOPs for environment provisioning, app certifications, connector approvals, and mor
- eEscalate complex or non-standard issues to the Technical Experts or Tech Lead or to Microsof
- tMaintain documentation of known issues, troubleshooting steps, and solution
- sUpdate and manage ServiceNow Request Catalog items and their workflow
- sSupport adoption by enabling users through documentation, FAQs, and guidanc
e
Mandatory Skills Descriptio
- n:3-5 years of experience in technical support, platform administration, or IT operatio
- nsFamiliarity with Power Platform fundamentals (Power Apps, Power Automate, Datavers
- e)Experience using ITSM tools like ServiceNow, Jira, or equivale
- ntStrong communication skills and empathy for end use
- rsAbility to follow processes and SOPs with consisten
- cyLogical thinking and troubleshooting abili
- tyTime management and task prioritizati
- onAttention to detail and strong documentation habi
- tsWillingness to escalate and collaborate with more senior team membe
- rsITSM & Support Tools: ServiceNow (or equivalent), Microsoft Teams, Outlook, Exc
- elMicrosoft 365: (Graph, Outlook, Teams, SharePoint, OneDrive, Excel integratio
- n)Dynamics 365: Exposure to D365 applications and their integration with Power Platfo
- rmTroubleshooting and Support Skills (Diagnosing issues in app/flow performance, Error code analysis and root cause identification, Using diagnostic tools and logs, Browser developer tools, Network tracin
- g)Power Platform Administration: Power Platform administration expertise, Power Platform governance, Power Platform security and compliance, Power Platform licensing and capacity management, Power Platform change management, Azure fundamentals, Entra ID fundamentals including SPN, Teams fundamentals, SharePoint fundamentals, MFA fundamentals, Networking fundamentals (TCP/IP basics, DNS, VPN
- s)Power Platform Components: Power Apps, Power Automate, Dataverse, AI Builder, Copilot Studio, Power Pages, Power BI, Connectors, Gatewa
- ysPower Platform Admin Tools: XrmToolBox, Center of Excellence (CoE) Toolkit, PowerShell modules for Power Platfo
- rmAI & Intelligent Automation: Microsoft 365 Copilot, Power Apps and Power Automate Copilo
- tsALM & DevOps: Azure DevOps, GitHub Actio
- nsMonitoring & Analytics: Power BI, Power Apps Monitor, Azure Monitor, Application Insigh
- tsData, Integration Languages, Protocols: Data modelling, SQL, DAX, Power Query, Power FX, Workflow Definition Language, PowerShell, FetchXML, Odata, JSON, REST, FTP, HTTP(S), OAu
- thTask Management & Work Tracking: Azure Boards, Microsoft Plann
er
Nice-to-Have Skills Descripti
- on:Programming Exposure: TypeScript, JavaScript,
- C#PL-900: Power Platform Fundament
- alsPL-100: Power Platform App Ma
- kerPL-200: Power Platform Functional Consult
- antPL-400: Power Platform Develo
- perAZ-900: Azure Fundamentals (for broader conte
xt)
Click on Apply to know more.