Krislon Synthetics Pvt. Ltd.
Company:
https://www.linkedin.com/company/krislon-synthetics-pvt-ltd
Industries: Retail Apparel and Fashion
Job details:
About the role
Style Quotient is building out its D2C channel on Shopify (stylequotient.co.in) alongside our marketplace presence. This role owns the day-to-day running of the D2C site — coordinating our developer and content partners, managing customer-facing operations, and driving organic, low-cost growth channels like email, WhatsApp, and SEO content.
What you'll do
- Coordinate external partners: Brief and manage our Shopify developer/agency and SEO-content freelancers or agency — track deliverables, timelines, and quality against what's actually moving the needle
- Own customer experience: Manage order tracking, returns/exchange flow, and customer support (chat/WhatsApp/email) end to end
- Run retention channels: Set up and manage WhatsApp and email automations (abandoned cart, welcome series, post-purchase, back-in-stock) using various tools.
- Support content & SEO execution: Work with the content writer/SEO consultant to keep a content calendar moving, upload blog content, and ensure product pages are optimized (size charts, fit guides, descriptions)
- Monitor site health: Track basic analytics, flag issues, report monthly progress against traffic, conversion, and retention metrics
What you'll need
- 1–3 years in e-commerce operations, D2C growth, or marketing coordination (agency-side or in-house)
- Comfortable working hands-on in Shopify admin (no coding required, but should be able to make basic edits)
- Experience with mail/WhatsApp marketing tools, GA, customer support tools
- Strong written communication — this role is coordination-heavy
- Self-starter who can manage multiple external vendors without heavy oversight
- Coding knowledge is good to have
Location - Nariman Point
CTC 25000-40000 per month based on experience.
Click on Apply to know more.