Mizuho
Website:
mizuhogroup.com
Company:
https://www.linkedin.com/company/mizuho
Seniority: Mid-Senior level
Industries: Financial Services and Investment Banking
Job details:
Why Mizuho
At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.
It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who share the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest banks in the world.
Position Overview:
The Backup & Recovery Engineer (Pune) is responsible for the day-to-day operation, monitoring, reporting, and continuous improvement of the enterprise backup and recovery platform. This is a backup-focused engineering role with Rubrik as the primary technology area and enterprise storage as a secondary responsibility.
This role is accountable for maintaining backup reliability, monitoring platform health, reviewing failed jobs, supporting restore readiness, configuring and validating SLA domains, and producing operational reports for service health, compliance, and management visibility. The engineer will work closely with infrastructure, virtualization, storage, application, and operations teams to ensure workloads are protected and recoverable.
Storage responsibilities are secondary and primarily support backup-related dependencies, recovery activities, capacity visibility, and operational coordination across platforms such as NetApp, Pure Storage, Dell PowerStore, IBM Storwize / FlashSystem, and SAN/NAS environments.
Key Responsibilities:
Backup Platform Operations - Primary Focus
• Administer and operate Rubrik Security Cloud and associated enterprise backup infrastructure
• Monitor backup platform health, service availability, capacity status, replication status, and operational alerts
• Review daily backup activity and remediate failed backups, missed jobs, missed SLAs, policy exceptions, and workload protection gaps
• Perform backup job troubleshooting, log review, evidence gathering, vendor case coordination, and escalation where needed
• Support restore requests, recovery validation, and periodic restore testing for business and infrastructure teams
• Maintain backup operational runbooks, escalation procedures, health-check documentation, and platform support procedures
Rubrik SLA Configuration & Policy Management
• Configure, maintain, and validate Rubrik SLA domains, retention policies, archival settings, replication behavior, and protection assignments
• Ensure workloads are assigned to the appropriate SLA domain based on business requirements, recovery expectations, and retention needs
• Review unprotected workloads, orphaned objects, policy conflicts, and SLA compliance exceptions
• Partner with application and infrastructure owners to confirm protection requirements and resolve backup coverage gaps
• Support periodic audits of policy adherence, retention alignment, workload coverage, and recoverability posture
Reporting, Analytics & Operational Visibility
• Produce daily, weekly, and monthly reports for backup success rates, SLA compliance, failed jobs, unprotected workloads, capacity trends, and restore activity
• Build and maintain operational dashboards that provide visibility into platform health, backup reliability, protection coverage, and risk areas
• Analyze backup trends and recurring failures to identify systemic issues and improvement opportunities
• Provide reporting support for audit, risk, compliance, management reviews, and operational governance activities
• Use Rubrik reporting, APIs, GraphQL, PowerShell, Python, or other tools to automate recurring reports and health checks where appropriate
Monitoring & Incident Remediation
• Serve as a first-line operational owner for backup platform monitoring and alert response
• Investigate backup failures, replication issues, retention issues, SLA misses, capacity alerts, performance concerns, and recovery failures
• Participate in incident response activities involving backup availability, recovery readiness, or protected workload impact
• Coordinate with storage, compute, virtualization, network, application, and vendor teams during troubleshooting and remediation
• Document corrective actions and contribute to reducing repeat incidents through process improvements and alert tuning
Backup Lifecycle, Upgrades & Platform Maintenance
• Support Rubrik software upgrades, maintenance activities, health checks, and post-upgrade validation
• Assist with lifecycle tracking for backup platform components, known issues, support status, and required remediation activities
• Coordinate with vendors and senior engineers for upgrade planning, implementation support, and issue resolution
• Follow documented change procedures including pre-checks, implementation steps, validation tasks, and rollback planning
• Maintain awareness of product releases, security advisories, operational defects, and platform improvement opportunities
Secondary Storage Support
• Provide secondary operational support for enterprise storage platforms that support protected workloads and recovery activities
• Assist with basic storage administration and troubleshooting across NetApp, Pure Storage, Dell PowerStore, IBM Storwize / FlashSystem, and SAN/NAS environments
• Support storage capacity reporting, backup target capacity review, and remediation of storage-related backup failures
• Collaborate with storage engineers on replication, volume, LUN, share, pathing, and connectivity issues that impact backup and recovery services
• Participate in storage incident support when backup services, recovery operations, or protected workload availability are affected
Documentation, Governance & Continuous Improvement
• Maintain accurate documentation for SLA domains, backup policies, workload protection status, platform configuration, and operational procedures
• Support CMDB accuracy and dependency mapping for backup infrastructure, protected workloads, storage dependencies, and recovery relationships
• Identify opportunities to improve monitoring, reporting, alert response, onboarding, and backup operational workflows
• Assist with automation efforts to reduce manual reporting, improve consistency, and increase operational visibility
• Contribute to backup standards, runbooks, process documentation, and audit-ready evidence collection
Required Qualifications:
• 9+ years of enterprise infrastructure experience with a focus on backup, recovery, data protection, or infrastructure operations
• Hands-on experience supporting enterprise backup platforms; strong preference for Rubrik experience
• Working knowledge of backup and recovery concepts including retention, SLA-based protection, restore validation, replication, archival, and policy compliance
• Experience monitoring backup jobs, troubleshooting failed backups, reviewing platform alerts, and producing operational reports
• Familiarity with VMware, Windows, Linux, databases, NAS, SAN, and enterprise infrastructure environments
• Ability to work in an in-office operations model in Pune and collaborate with global infrastructure teams
• Strong analytical, documentation, communication, and follow-through skills
Preferred Qualifications:
• Hands-on experience with Rubrik Security Cloud, Rubrik SLA domains, Rubrik reporting, and Rubrik APIs or GraphQL
• Experience creating backup dashboards, compliance reports, operational metrics, or executive-facing service health reports
• Exposure to NetApp, Pure Storage, Dell PowerStore, IBM Storwize / FlashSystem, and SAN/NAS operations
• Experience with PowerShell, Python, REST APIs, GraphQL, or automation platforms
• Familiarity with ServiceNow incident, change, request, problem, and CMDB processes
• Experience supporting disaster recovery, cyber recovery, or regulated infrastructure environments
• Relevant industry certifications from Rubrik, VMware, Microsoft, NetApp, Pure Storage, Dell, IBM, or related technology vendors
Success Measures:
• Backup SLA compliance meets or exceeds operational targets
• Backup failures, missed SLAs, and repeat incidents are reduced through timely remediation and root cause follow-up
• Operational reports are accurate, consistent, and delivered on schedule
• Rubrik platform health, capacity, replication, and protection coverage are actively monitored and maintained
• Restore testing and recovery validations are completed successfully and documented
• Backup policies, SLA configurations, and workload protection assignments remain accurate and audit-ready
• Storage support activities effectively reduce backup and recovery risk without shifting the role away from its backup-first focus
Working Hours – 5:30PM – 2:30AM IST
Company Overview:
Mizuho Pune is an integral part of Mizuho Financial Group, one of the world’s leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, Mizuho Pune supports Mizuho’s international businesses by delivering high-quality, scalable, and resilient services across multiple functions.
Mizuho Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.
Mizuho Pune offers competitive compensation and benefits package aligned with industry standards and local market practices.
Mizuho Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.
Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.
https://www.mizuhogroup.com/asia-pacific/mizuho-global-services/careers
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