Aranqa
Company:
https://www.linkedin.com/company/aranqa
Seniority: Entry level
Industries: Retail Apparel and Fashion
Job details:
Company: Aranqa
Location: Lower Parel, Mumbai
Experience: 1–3 years (D2C / Ecommerce / Fashion preferred)
Role type: Full time, in person
About Aranqa (aranqa.com)
Backed by 25 years of experience in the jewellery industry, Aranqa is on a mission to change the way women perceive, shop for and wear gold plated occasionwear jewellery.
In a category often held back by inconsistent quality and low trust, we're setting a new standard through exceptional craftsmanship via our master artisans and a D2C-native, video-content led shopping experience that helps women shop and wear with confidence.
The role in a nutshell
We're looking for an D2C Ecommerce Operations Associate (Shopify) to manage the day-to-day backend operations of the business. This role sits at the centre of Shopify management, order processing and management, inventory coordination and customer experience.
You'll work closely with the founder, vendors and fulfilment team to ensure customers have a seamless experience from the moment they place an order until it is delivered.
If you enjoy bringing structure to moving parts and have strong attention to detail and want to work across the breadth, this role is for you.
Experience with Shopify, Shiprocket and Excel/Google Sheets is REQUIRED. (Experience on marketplaces such as Amazon, Flipkart, etc is not relevant for this role)
What day to day looks like
A) Manage and Update our Shopify website (aranqa.com)
- Manage product uploads, catalogue updates and listing creation on Shopify
- Maintain inventory accuracy across website, vendors and fulfilment team
- Coordinate inventory updates and stock availability on a regular basis
- Create monthly purchase orders and coordinate replenishment with vendors
B) Order Fulfilment and Management via Shiprocket
- Coordinate daily order processing with fulfilment team
- COD confirmation and address verification
- Shipment creation and tracking
- NDR management and customer follow-ups
- RTO management and reconciliation
- Weight discrepancy and courier issue resolution
C) Customer Experience
- Respond to customer enquiries across WhatsApp and Instagram
- Resolve product, delivery, return and order-related concerns
- Collect customer feedback and reviews
D) Reporting & Reconciliation
- Create weekly sales, inventory and operational reports
- Track inventory movement and identify low-stock situations
- Coordinate with finance partners on operational reconciliations
- Support international order processing and shipping documentation
- Generate invoices and maintain order records
E) Business support
- Support launch readiness by ensuring inventory and listings are updated
- Assist marketing team with operational requirements when needed
- Identify process improvements and operational bottlenecks
Who this role is for
You'll likely enjoy this role if:
- You are highly organised and detail-oriented
- You enjoy bringing structure to operational processes
- You are comfortable managing multiple workflows simultaneously
- You communicate clearly and professionally with customers
- You take ownership of problems and follow them through to resolution
- You are comfortable working in a fast-moving startup environment
Experience in fashion, jewellery or D2C brands is a strong plus.
What we're not looking for
- Someone who dislikes backend operations. It is the backbone of our business
- Someone who prefers highly repetitive work without ownership
- Someone who struggles with follow-ups and coordination
- Someone looking purely for a customer support role
- Someone who wants fixed scope of work. Our business is growing and your role will accordingly evolve too.
Why this role
This is a high-ownership role offering direct exposure to how a premium D2C brand scales via our website. You will enjoy this role if you like to work across the breadth. Strong performers will have the opportunity to grow into larger operations, planning or category-focused roles as the company scales.
Salary range
INR 30,000 to INR 45,000 per month based on experience, skill set + annual bonus
How to apply
Email cherika@aranqa.com with your CV and a short note on why you'd be a good fit
Click on Apply to know more.