Syntax
Website:
syntaxcom.com
Company:
https://www.linkedin.com/company/syntax_57010
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
Date: Aug 19, 2026
Location:
Hyderabad, TG, IN, 500032
Functional Area: Remote
SAP FICO Lead – Production Support (P1/P2 Tickets)
Job Location
Remote – India
Employment Type
Full-Time
Experience
10+ Years
Shift Timing
3:30 AM – 11:30 AM
Job Summary
We are seeking an experienced
SAP FICO Lead to manage critical production support activities and lead a team supporting global SAP Finance and Controlling operations. The ideal candidate should possess strong expertise in SAP FICO, excellent troubleshooting skills, and hands-on experience handling high-priority (P1/P2) incidents while ensuring adherence to SLAs and business continuity.
The role requires strong leadership capabilities, stakeholder management, root cause analysis, and continuous service improvement within a global AMS environment.
Key Responsibilities
Production Support & Incident Management
- Lead SAP FICO production support for business-critical applications.
- Manage and resolve P1/P2 incidents within agreed SLAs.
- Coordinate with cross-functional SAP teams during major incidents.
- Perform impact analysis and drive quick issue resolution to minimize business disruption.
- Participate in incident bridges and provide timely status updates to stakeholders.
- Conduct root cause analysis (RCA) and implement preventive measures.
Functional Support
- Support SAP FI modules including:
- General Ledger (GL)
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Asset Accounting (AA)
- Bank Accounting
- Tax Configuration
- Support SAP CO modules including:
- Cost Center Accounting
- Internal Orders
- Profit Center Accounting
- Product Costing
- Profitability Analysis (COPA)
- Resolve functional issues involving month-end and year-end closing activities.
Leadership & Team Management
- Lead a team of SAP FICO consultants supporting global business operations.
- Allocate incidents, monitor workloads, and ensure SLA compliance.
- Mentor junior consultants and conduct knowledge-sharing sessions.
- Review solutions before deployment to production.
- Ensure adherence to ITIL best practices and incident management processes.
Change & Problem Management
- Analyze recurring issues and drive permanent fixes.
- Support change requests and minor enhancements.
- Coordinate transport management across Development, QA, and Production environments.
- Prepare and maintain functional documentation and knowledge articles.
Stakeholder Management
- Collaborate with business users, project teams, technical teams, and external vendors.
- Provide regular updates to management regarding incident trends and system health.
- Participate in CAB meetings and production release activities.
Required Skills
- Strong experience in SAP FICO configuration and production support.
- Expertise in handling P1/P2 production incidents.
- Excellent knowledge of:
- General Ledger
- Accounts Payable
- Accounts Receivable
- Asset Accounting
- Bank Accounting
- Cost Center Accounting
- Internal Orders
- Profit Center Accounting
- Product Costing
- COPA
- Strong debugging and issue analysis skills.
- Experience with interfaces, IDocs, batch jobs, and integration with MM, SD, and PP modules.
- Good understanding of SAP transport management.
- Knowledge of ITIL incident, problem, and change management processes.
- Strong analytical, communication, and stakeholder management skills.
Preferred Skills
- SAP S/4HANA Finance experience.
- SAP Fiori knowledge.
- Experience with SAP Solution Manager, ServiceNow, or similar ITSM tools.
- Exposure to SAP Central Finance is an advantage.
- SAP Certification in SAP FICO or SAP S/4HANA Finance is preferred.
Educational Qualification
- Bachelor's degree in Commerce, Finance, Accounting, Computer Science, Information Technology, or a related discipline.
- MBA (Finance) or CA/CMA qualification is an added advantage.
Key Competencies
- Leadership and team management
- Incident and crisis management
- Customer-centric approach
- Problem-solving and analytical thinking
- Decision-making under pressure
- Excellent verbal and written communication
- Stakeholder management
- Continuous improvement mindset
Responsibilities In AMS Environment
- Lead L2/L3 SAP FICO production support activities.
- Ensure 24x7 production support coverage through effective team coordination.
- Drive SLA/KPI adherence for incident resolution.
- Manage escalations from business and leadership teams.
- Identify automation opportunities and implement process improvements.
- Maintain high customer satisfaction through proactive support and timely communication.
SAP FICO Lead – Production Support (P1/P2 Tickets)
Job Location
Remote – India
Employment Type
Full-Time
Responsibilities In AMS Environment
- Lead L2/L3 SAP FICO production support activities.
- Ensure 24x7 production support coverage through effective team coordination.
- Drive SLA/KPI adherence for incident resolution.
- Manage escalations from business and leadership teams.
- Identify automation opportunities and implement process improvements.
- Maintain high customer satisfaction through proactive support and timely communication.
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