Genpact
Website:
genpact.com
Company:
https://www.linkedin.com/company/genpact
Seniority: Director
Industries: Business Consulting and Services
Job details:
We are seeking an experienced and commercially driven Director to lead our India-based Risk Consulting delivery operations while playing a pivotal role in expanding our footprint across Global Capability Centres (GCCs) in India.
The successful candidate will be responsible for managing delivery across a multi-client consulting portfolio, ensuring operational excellence, driving profitability, strengthening leadership capabilities and identifying opportunities for business growth.
The role requires a combination of strong delivery leadership, banking and financial services domain expertise, senior stakeholder management and an established professional network within India's GCC ecosystem.
Key Responsibilities
1. India Delivery Leadership & Governance
- Lead India-based delivery across multiple banking and financial services clients, covering Risk Consulting, Regulatory Reporting, Governance and Transformation engagements.
- Own delivery performance, service quality, operational governance, client commitments and escalation management.
- Establish effective governance across programme leads, engagement managers and delivery teams.
- Drive standardisation, productivity, delivery excellence and continuous improvement across accounts.
- Maintain oversight of delivery financials, resource utilisation, staffing and operational risks.
2. GCC Business Development & Market Expansion
- Develop and execute a GCC growth strategy targeting global banks and financial services institutions with established or expanding operations in India.
- Leverage existing relationships with GCC heads, risk leaders, operations executives and transformation stakeholders to originate new opportunities.
- Establish senior-level relationships with decision-makers across banking GCCs.
- Identify opportunities in regulatory reporting, risk management, controls, compliance, data governance and transformation.
- Partner with global account leaders and business development teams to convert opportunities into sustainable engagements.
- Support client pitches, proposals, solution development, commercials and contract negotiations.
3. Portfolio Financial & Commercial Management
- Own operational financial performance for the assigned India delivery portfolio, including revenue delivery, margins, cost management and productivity.
- Support revenue forecasting, profitability improvement, resource planning and demand management.
- Identify opportunities for account expansion, cross-selling and additional services.
- Ensure delivery commitments align with commercial expectations and contracted service levels.
4. Strategic Client & Stakeholder Management
- Act as a senior India-based delivery and relationship contact for key banking clients.
- Build trusted relationships with client leadership, GCC executives and internal global account teams.
- Lead operational reviews, executive governance meetings and critical escalations.
- Support global leadership in strengthening client satisfaction, retention and long-term account growth.
5. Talent, Capability & Practice Development
- Lead and develop a high-performing organisation of engagement managers, programme managers, business analysts and risk specialists.
- Build scalable capabilities across regulatory reporting, risk transformation, controls, data management and emerging technology solutions.
- Drive hiring, workforce planning, leadership development, retention and succession planning.
- Develop specialist talent pools and delivery models aligned to future client requirements.
6. Innovation, AI & Transformation
- Identify and implement opportunities for AI, automation and digital transformation across risk and regulatory operations.
- Develop reusable delivery accelerators, methodologies, solution assets and operating frameworks.
- Collaborate with technology and innovation teams to develop differentiated solutions for financial services clients.
- Improve productivity and client outcomes through automation and delivery transformation.
Candidate Profile
Experience
- Strong experience in banking, financial services consulting, risk management or large-scale delivery leadership.
- Demonstrated experience leading multi-client portfolios and large India-based delivery teams.
- Strong understanding of banking GCC operating models and the Indian financial services ecosystem.
- Established relationships with senior stakeholders in leading banking or financial services GCCs.
- Proven success in growing accounts, originating opportunities or supporting significant consulting business development.
- Experience managing delivery financials, operational performance and senior-level client relationships.
Domain Expertise
Strong experience in one or more of the following areas:
- Regulatory Reporting – Transaction Reporting, Prudential Reporting or Regulatory Operations.
- Enterprise Risk Management, Operational Risk and Controls.
- Regulatory Change, Compliance and Governance.
- Risk Data Management, Data Quality and BCBS 239.
- Banking Operations Transformation and Technology-enabled Change.
Leadership Competencies
- Strong commercial acumen with the ability to balance revenue growth and delivery profitability.
- Excellent C-suite and senior executive communication skills.
- Ability to independently manage complex delivery portfolios and critical escalations.
- Strong leadership, people development and cross-functional collaboration.
- Entrepreneurial mindset with a proven ability to identify and convert growth opportunities.
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