Walmart Global Tech India
Website:
tech.walmart.com
Company:
https://www.linkedin.com/company/walmartglobaltechindia
Seniority: Not Applicable
Industries: Software Development
Job details:
About The Team
TDO need to own any issues related to site availability and drive through the resolution and have the accountability to make necessary changes to fix issues and bring the sites backup online and make sure customer experience is seamless, execute recovery levers during outages, configuration mishaps, and DR situations. leverage technical experience to keep critical systems running through any event.
The Technical Duty Officer (TDO) is responsible for the availability and performance of our global sites. The TDO will take command and control of Major Incidents focusing on restoration by identifying and coordinating with appropriate resources through all the phases of triage, restoration and validation. Technically you will understand the full end to end stack and use this knowledge to detect and lead a team through incident response. Excellent judgement is crucial as you will provide final approval on site changes and hold critical switches for functionality of the site. You will ensure all documentation surrounding the Major Incidents are accurate and communication with the leadership team is clear and complete. Your ability to continuously challenge yourself and develop a strong network with peers and stakeholders cross functionally will see you exceed in this role. Our goal is to protect the customer experience and deliver outstanding levels of availability.
What You’ll Do
Architecture Acumen: Requires knowledge of: Architectural principles; Systems and environment behavior; Architectural Styles, Patterns and plans; Architectural standards; Non-functional System performance parameters; Technology Strategy.
Defect Management and Troubleshooting: Requires knowledge of: Defect life-cycle process, defect tracking tools and methodologies; Defect reporting; Regression testing; Root cause analysis; Root cause corrective action. To conduct root cause analysis (RCA) and root cause corrective action (RCCA) to identify the origin of defects/ performance gaps and prevent them from recurring. Track registered issues for the product/solution and prioritize them for resolution. Measure usability of the product/solution as per customer/business requirement after defect fixing and plugging test gaps. Analyze the issues and plan a series of steps which potentially includes reconfiguration, integration, removal or addition of application components to enhance the application's functionality, usability and security.
DevOps Orientation: Requires knowledge of: Different operating systems; Software maintenance tools and techniques; Application monitoring tools and techniques; Debugging tools; Mock screen; Pseudocodes; Reverse Engineering; Traceability matrix; System performance, security, integration; Data migration and accessibility; Design Methodologies.
Agentic AI framework—requires a shift from passive monitoring to active, autonomous oversight of digitalisation.
The core requirement is managing "human-in-the-loop" systems where AI agents plan and execute tasks, while the TDO ensures alignment with business goals, security, and safety.
Prompt Engineering and Evaluation: Proficiency in designing prompts that enable agents to act reliably and setting up evaluation frameworks for monitoring performance.
Requirement And Scoping Analysis: Requires knowledge of: Traceability matrix; Risk analysis methodologies; Cost Analysis; Business objectives; Classification of requirements; User stories To explore relevant products/solutions from an existing repertoire, that can address business/technical needs.
Strong and demonstrable incident management skills with relevant experience in an enterprise organization.
Methodical and systematic problem solving approach, combined with a solid awareness of ownership, initiative and drive.
Experience investigating, analysing and troubleshooting large scale enterprise systems.
Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way.
Experience working with and developing enterprise monitoring/tooling solutions like Grafana, Prometheus, Kibana, Splunk, Graphite, Dynatrace, catchpoint.
Working knowledge of one or more cloud technologies such as AZURE, GCP and OpenStack.
Expert verbal and written communication skills.
Demonstrate excellent judgement in decision making.
Strong focus on collecting and inferring metrics.
Excellent communication skills
What You’ll bring
10-14 years in an infrastructure, systems, engineering or development environment delivering operational excellence to highly complex distributed systems.
Bachelor's Degree in Computer Science or a related field, or relevant work experience of 10+ years.
Experience and exposure working in a 24/7 operations support environment.
Working and technical expertise in K8 and microservice architectures.
Experience administering Unix/Linux in a production environment.
Ability to supervise the Site Reliability Operations team, mentor and provide guidance.
Working knowledge of BASH, Python, AI or other scripting languages
Utilize AI-powered monitoring and anomaly detection tools to predict potential failures and resource bottlenecks before they impact users.
Ensure the reliability, performance, and scalability of infrastructure specifically designed for AI/ML workloads,
Networking knowledge and understanding of network concepts, such as different protocols (TCP/IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, OSI layers, and load balancing).
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Work
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years’ experience in software engineering or related area.Option 2: 6 years’ experience in software engineering or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 2 years' experience in software engineering or related area
Primary Location...Tower 1, Part Of 1st, 2nd To 4th Flrs, Intl Tech Park Radial Road (radial It Park Pvt Ltd), , India
Click on Apply to know more.
