Future Link Consultants
Website:
futurelinkconsultants.com
Company:
https://www.linkedin.com/company/futurelinkconsultants
Seniority: Mid-Senior level
Industries: Education Administration Programs
Job details:
We are hiring for Remote Counsellors
Freshers or experienced folks in the same field are encouraged to apply.
Location: Vadodara (Work From Office)
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We are a global education consultancy helping students secure admissions in top universities across Canada, the UK, USA, Australia, Europe, and beyond. With 25+ years of expertise, RCIC support, and global partnerships, we have successfully guided thousands of students toward their academic and career goals.
Primary Purpose:
To provide counselling and client support remotely for clients who are unable or prefer not to visit a Future Link Consultants office, using phone calls, Zoom/video meetings, WhatsApp, and other approved communication channels.
Key Responsibilities:
Remote Client Connectivity
- Connect with assigned clients who cannot visit the office.
- Conduct counselling through phone calls and Zoom/video meetings.
- Maintain professional and timely communication with clients.
Client Counselling
- Understand the client's education, career goals, financial background, and immigration/study objectives.
- Explain suitable study-abroad, immigration, visa, or other relevant services.
- Provide accurate information based on the company's approved Knowledge HUB/service content.
- Escalate complex or regulated matters to the appropriate senior/authorized team member when required.
Lead & Client Follow-up
- Contact newly assigned remote leads promptly.
- Maintain regular follow-ups with prospective and existing clients.
- Record calls, meetings, discussions, requirements, and next steps in the CRM.
- Ensure no assigned client is left without a documented follow-up.
Zoom/Video Counselling
- Schedule and conduct structured Zoom meetings.
- Share relevant documents, service information, and next steps with clients.
- Conduct follow-up meetings where additional counselling is required.
Application & Conversion Support
- Assist clients in moving from counselling to registration/application.
- Explain required documentation and application steps.
- Coordinate with processing, documentation, admissions, visa, or other internal teams as applicable.
- Track the client's progress through the CRM pipeline.
CRM Responsibilities
- Keep client records updated after every meaningful interaction.
- Record call outcomes, meeting outcomes, client requirements, follow-up dates, and commitments.
- Maintain accurate lead/client status.
- Ensure all remote interactions are traceable in the CRM.
Client Experience
- Build trust and maintain professional relationships with clients who are not physically visiting an FLC office.
- Respond to client queries within the company's expected response time.
- Proactively identify clients who require additional assistance.
Coordination
- Coordinate with branch counselors and internal departments when a remote client needs specialized assistance.
- Ensure smooth handover where another employee becomes responsible for the client.
- Avoid duplication or conflicting communication with other counselors.
Interested candidates can also share their resume at hr1@futurelinkconsultants.com with a proper subject line.
Click on Apply to know more.