Deccan AI Experts
Website:
deccan360.in
Company:
https://www.linkedin.com/company/deccan-ai-experts
Seniority: Associate
Industries: Software Development
Job details:
About Us
Deccan AI Experts is a pioneering AI company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in high-quality human-curated data, AI-first operations, and advanced AI evaluation systems. Our global network of business professionals helps train and evaluate next-generation AI models through expert commercial judgment and customer relationship expertise.
About the Role
We are seeking a Key Account Manager (Freelancer) to support advanced AI evaluation initiatives focused on strategic account management, client relationship management, customer success, revenue growth, commercial strategy, and AI-generated business content evaluation.
In this role, you will evaluate AI-generated account plans, customer communications, business proposals, renewal strategies, executive business reviews, CRM workflows, and client engagement scenarios. Your expertise will help improve AI systems designed for customer relationship management, account growth, sales enablement, and enterprise business operations.
This position is ideal for professionals with experience managing strategic accounts, enterprise customers, customer success programs, B2B client relationships, or account growth initiatives across technology, SaaS, consulting, healthcare, financial services, or other enterprise industries.
Responsibilities
- Review AI-generated account plans, executive business reviews (EBRs), customer emails, renewal proposals, QBR presentations, CRM notes, account health reports, and stakeholder communications.
- Evaluate customer lifecycle management involving onboarding, account planning, upselling, cross-selling, renewals, escalation management, and strategic account development.
- Verify AI-generated recommendations using customer success best practices, enterprise account management methodologies, and commercial relationship strategies.
- Assess AI-generated business communications for clarity, personalization, professionalism, and customer impact.
- Identify communication gaps, inaccurate recommendations, account management risks, CRM inconsistencies, and missed growth opportunities.
- Provide structured feedback to improve AI performance in strategic account management, customer engagement, and business communication.
- Review peer-developed deliverables to maintain quality and consistency standards.
Requirements
- Bachelor's degree in Business Administration, Marketing, Sales, Management, Commerce, Economics, Engineering, or a related field.
- MBA or equivalent postgraduate qualification is preferred.
- 2+ years of hands-on experience in key account management, enterprise account management, customer success, business development, client relationship management, or B2B sales.
- Managing strategic enterprise accounts and long-term customer relationships.
- Developing account growth strategies and customer success plans.
- Conducting executive business reviews (QBRs/EBRs) and stakeholder meetings.
- Managing renewals, upselling, and cross-selling opportunities.
- Reviewing AI-generated business communications and customer engagement content.
- Experience using CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, or similar systems.
- Familiarity with account planning frameworks, customer health scoring, customer journey mapping, and enterprise relationship management.
- Excellent communication, negotiation, presentation, analytical thinking, and written English skills.
- Strong attention to detail and ability to evaluate business content objectively.
- Ability to work independently in a remote, fast-paced environment.
Preferred Qualifications
- Experience working with enterprise software companies, SaaS providers, consulting firms, technology vendors, healthcare organizations, financial institutions, or multinational corporations.
- Experience managing Fortune 500 clients or large strategic enterprise accounts.
- Experience evaluating AI-generated account plans, customer communications, CRM workflows, business proposals, or customer success documentation.
- Familiarity with Generative AI, prompt engineering, RLHF (Reinforcement Learning from Human Feedback), AI benchmarking, AI-assisted CRM tools, or customer engagement platforms is an advantage.
- Professional certifications such as Customer Success Manager (CCSM), Salesforce CRM Certification, HubSpot Customer Success Certification, Certified Key Account Manager (CKAM), or equivalent certifications are desirable.
Why Join Us
- Competitive hourly pay: ₹2,000/hour
- Fully remote with flexible working hours.
- Opportunity to contribute to cutting-edge AI initiatives in customer success, strategic account management, and Generative AI.
- Exposure to advanced AI systems focused on customer engagement, account growth, business communication, and enterprise relationship management.
- Flexible project-based opportunities with global teams.
- Work on next-generation AI solutions supporting enterprise software companies, technology providers, consulting firms, and AI-powered customer success platforms.
Click on Apply to know more.