Report

Duty Manager

Salary

₹2.7 - 4 LPA

Min Experience

0 years

Location

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Property Management

Maintenance and Repairs: Coordinating regular maintenance and addressing any repair needs promptly to keep the property in top condition.
Cleaning: Scheduling and overseeing cleaning services between guest stays to ensure the property is always guest-ready.
Inventory Management: Ensuring the property is stocked with necessary supplies such as toiletries, kitchen essentials, and other amenities.

Guest Relations

Communication: Managing all communications with guests, including responding to inquiries, providing check-in instructions, and addressing any issues during their stay.
Check-In/Check-Out: Facilitating smooth check-ins and check-outs, sometimes involving key exchanges or digital lock setups.
Hospitality Services: Enhancing guest experience by offering personalized services such as local recommendations or arranging additional services like airport transfers.

Marketing, Guest Satisfaction and Reviews

Market Strategy, Engage Additional Service Providers & Encourage Return Guest: Utilizing various marketing channels and promotions to increase property visibility and booking rates.
Listing Creation and Optimization: Writing and updating property descriptions, taking professional photos, and setting competitive pricing strategies.
Review Management: Monitoring and responding to guest reviews to maintain a high rating and positive reputation.

Financial Management, Technology and Systems Management

Financial Reporting & Payment Processing: Keeping detailed records of income and expenses, preparing financial reports, and ensuring profitability. Handling guest payments, security deposits, and refunds.
Reservation Systems & Automation Tools: Using property management software to manage bookings, availability, and guest communications. Implementing tools for automating tasks such as messaging, pricing adjustments, and review requests.

Compliance and Regulations

Permits, Licenses and Legal Requirements: Obtaining and maintaining necessary permits and licenses for operating a short-term rental. Ensuring the property complies with local laws and regulations, including zoning laws, health and safety standards, and tax obligations.

Human Resource and Standard Operating Procedures

Staff Arrangement, Hiring and Training: Ensure there are sufficient building employees and labours with the necessary skill, knowledge and ability to run the building accommodation as per required by the company..

Crisis Management

Emergency Handling & Conflict Resolution: Being prepared to handle emergencies such as property damage, guest disputes, or urgent maintenance issues. Managing any conflicts or complaints from guests or neighbours effectively and professionally.

Certificate, Diploma or Bachelor's degree in Business Administration, Hospitality Management, or a related field..
Proven experience in operations management, preferably within the hospitality or travel industry.
Strong leadership and team management skills with a track record of effectively leading and motivating teams.
Excellent analytical skills to interpret data and trends, providing actionable insights.
Attention to detail and commitment to maintaining high-quality standards.
Strong communication and interpersonal skills for effective collaboration.
Proficiency in data analysis tools and Microsoft Office Suite.
Familiarity with Airbnb's platform and services is advantageous.

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-wit-ventures-sdn-bhd-job-duty-manager]

business administration

hospitality management

operations management

team management

data analysis

microsoft office