AI DIGITAL ACCOUNT MANAGER - SALES CLOSER (Work from anywhere in the world)

Salescloser.ai currently has the position of AI Digital Account Manager available, and we're excited to tell you about it! ABOUT SALESCLOSER.AI BY WISHPOND Salescloser.ai is a fast-growing, innovative tech solution that can perform automated demos, discovery calls, and presentations. We work with businesses of all sizes to optimize and transform customer interactions. Salescloser.ai is a subsidiary of Wishpond Technologies. Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company. OVERVIEW At Wishpond, we refer to this position as Technical Account Manager. As a Technical Account Manager (with fluent English skills), your primary focus will be on building and optimizing AI-driven automation that enhances the efficiency and productivity of our sales team. You will also join sales calls to provide technical insight and help close deals, ensuring prospects understand the value of our solutions. Additionally, you will be responsible for QA, ensuring all systems and agents perform flawlessly in live environments. At Wishpond, we specialize in providing cutting-edge solutions for modern sales teams, enabling them to work smarter and close deals faster. We are seeking a Technical Account Manager with a unique blend of technical expertise and sales acumen to design and build automation. This is a new role for us, and we're excited about it. RESPONSIBILITIES • Sales Call Support: Join sales calls to provide technical expertise, address customer concerns, and help close deals by demonstrating how chat agents and other solutions meet client needs. • Quality Assurance (QA): Test and review chat agents and other sales solutions to ensure they are functioning as intended, troubleshooting any issues and implementing necessary fixes. • Solution Customization: Work with sales agents and clients to customize chat agent behavior and responses to align with specific customer workflows and business objectives. • Sales Enablement: Collaborate with the sales team to ensure they understand how to effectively use the chat agents you develop, providing training and technical support as needed. • Client Engagement: Act as a point of contact for technical questions during client meetings, presenting solutions that are tailored to customer requirements. • Feedback Loop: Collect feedback from both sales teams and clients to continuously improve chat agents and other sales technologies. • Documentation: Create clear and comprehensive documentation for chat agents, including their setup, capabilities, and any troubleshooting guides. • Other duties as assigned QUALIFICATIONS • Bachelor's Degree in Engineering, Information Technology, Computer Science, or related fields (or equivalent experience) • Strong communication skills, capable of presenting technical information on sales calls in a clear and compelling manner • Experience in Quality Assurance (QA) testing and troubleshooting, ensuring reliable performance in real-world settings • Experience working with sales teams in a fast-paced, tech-driven environment. • Familiarity with customer service automation and its application in sales processes. • A problem-solving mindset with a focus on continuous improvement of sales and technical workflows • As part of a diverse team, ability to work both independently and collaboratively in a fast-paced, results-oriented environment • Organized, administratively strong, great time management, and have solid writing, phone, and general communication skills • Fluent in English (spoken and written). Knowledge of a second language is considered an asset • Willing to participate in ongoing education and training for the role

Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients. Wishpond serves over 3,000 customers in various industries and sizes, from startups to large fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.