Payment Operations Senior Specialist

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

Job Description

More about our mission and what we offer.

We’re looking for multiple Payment Operations Senior Specialists to join our regional teams in Tallinn.

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money by maintaining and improving money movement processes for customers.

Here’s how you’ll be contributing to the Operations Team:

• Executing a set of daily tasks to support seamless flow of customer funds and maintain consistency and accuracy in completing scheduled duties;
• Maintain consistent and high level execution of recurring responsibilities within the specific regional team;
• Provide daily support to the stakeholders involved in the launch, maintenance and improvement of currencies owned by specific regional team;
• Work with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimisation;
• Coordinate new products/partners set-up, testing and launches from operational side;
• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in - and outside of the organisation (from Finance to Compliance and beyond);
• Own training, communication and documentation of the specific regional operations domain;
• Act as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;
• Act as first point of contact for specific regional currencies in Payments Operations organisation as well as Product teams.
  
  

This Role Will Give You The Opportunity To

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!
• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 6500 Wisers with 125+ nationalities located in offices from Austin to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!
  
  

Qualifications

• You’re placed in Estonia, and have a right to work here (we don’t offer relocation nor visa support for this role).
• You’re flexible with your working hours to work with teams in different time zones.
• You consistently meet and exceed expectations by successfully completing all daily tasks and projects at the required standard.
• Your operational performance metrics align closely with expected targets, demonstrating reliability in performance.
• You thrive in a dynamic environment where change is embraced.
• You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision.
• You enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detail and you have a proven track of delivering impactful projects.
• You’re humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team
• You understand operational risks and are able to mitigate them proactively.
• You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to.
• You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback.
• Your intellectual curiosity has no limit and this is your guiding light.
• You have experience working in operations and led cross functional projects that drive efficiency and scaling of manual work.
  
  

Some Extra Skills That Would Be Awesome

• You have basic data skills and know where to find the supporting data for your projects
• You have payments background
• You know how to use different processes improvements methodologies
• You speak Spanish or Portuguese freely
  
  

About This Role

• Salary: 2500€ gross monthly + RSUs
• Great benefit package including paid sabbatical, mobile wiser and wellness allowance - read more from here!
• Flexible and hybrid work environment
  
  

If you're interested in the position, please apply by submitting your CV in English latest by EOD 27th of August.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money.