Frontend Engineer (ReactJs, NextJs)

About The Company

Help Scout is a mission-driven company dedicated to empowering businesses to deliver exceptional customer support experiences. Established in 2011, the company has grown to serve over 12,000 organizations worldwide, providing a platform that simplifies and enhances customer interactions. From its inception, Help Scout has embraced a fully remote work culture, employing a diverse team of over 140 professionals across multiple countries.

The company's core values revolve around helping others, pushing creative boundaries, continuous improvement, and ownership. As a Certified B Corporation since 2019, Help Scout is committed to balancing profit with purpose, pledging 1% of its equity to community initiatives and fostering a culture of generosity, innovation, and inclusivity.

About The Role

We are seeking a talented Frontend Engineer to join our dynamic engineering team. In this role, you will collaborate closely with designers, product managers, and backend engineers within small, agile teams to develop and refine our customer support platform. Your primary focus will be on implementing high-quality UI/UX designs from tools like Figma and Storybook, ensuring every interaction is intuitive and polished. You will work on enhancing performance, security, and usability to create a seamless customer experience.

Additionally, there may be opportunities to work with backend technologies, especially REST APIs, to support frontend features, with familiarity in PHP and Next.js being advantageous. Embracing remote work, you will participate in two-week development cycles, communicating primarily via Slack, and exercising autonomy and trust to deliver your best work in a flexible environment.

Qualifications

• 4-6 years of professional frontend development experience
• Proficiency in React, Redux, Next.js, CSS, Jest, and Cypress
• Experience contributing to and utilizing component-based design systems
• Strong eye for design details and a passion for creating beautiful, functional interfaces
• Excellent collaboration and communication skills, especially in remote settings
• Ability to write clean, maintainable, and well-documented code
• Experience or familiarity with backend technologies such as PHP and REST APIs (preferred but not mandatory)
• Availability to work during overlapping hours with 9 AM - 1 PM ET to ensure team collaboration
• Proactive attitude towards personal growth and constructive feedback
• Experience working in or adapting to remote team environments

Responsibilities

• Implement and refine UI/UX designs from Figma and Storybook, ensuring consistency and quality
• Collaborate with designers, product managers, and backend engineers to deliver seamless features
• Enhance platform performance, security, and usability to optimize customer experience
• Participate in agile development cycles, including planning, stand-ups, and retrospectives
• Contribute to and maintain a component-based design system for scalable UI development
• Occasionally work with backend APIs, particularly REST APIs, to support frontend functionalities
• Write and review clean, efficient, and maintainable code, promoting best practices within the team
• Engage in ongoing learning and knowledge sharing to foster continuous improvement

Benefits

• Competitive salary aligned with your experience and market standards
• Comprehensive healthcare coverage
• Flexible remote work environment supporting work-life balance
• Generous paid time off and holidays
• Professional development opportunities and continuous learning support
• Participation in a mission-driven culture focused on purpose and impact
• Community involvement and initiatives aligned with our B Corporation commitments

Equal Opportunity

Help Scout is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability.