About The Company
CCC is a leading cloud platform in the multi-trillion-dollar insurance economy, serving insurers, repairers, automakers, and more. With cutting-edge AI technology, CCC powers intelligent, seamless claims and repair experiences. Supporting over 35,000 businesses, we are driven by purposeful innovation and a commitment to keeping lives moving forward.
About The Role
As a Total Loss Customer Service Representative, you'll handle incoming calls and enter vehicle data for potential total loss insurance claims. You’ll communicate with Claims Adjusters from top U.S. insurance companies. This is a non-sales, non-collections role with full training provided and promotional opportunities within 6 months, based on performance.
Key Responsibilities
- Answer inbound calls and gather vehicle information for total loss claims
- Accurately enter data into internal systems
- Communicate vehicle values to callers
- Forward complex claims to appropriate departments
- Handle faxes and dealer inventory updates
- Meet standards for attendance, productivity, and quality
Requirements
- High school diploma or equivalent
- 1–2 years of customer service experience
- Strong communication skills (verbal & written)
- Self-motivated with strong attention to detail
- Comfortable working independently in a quiet, distraction-free home environment
- Basic technical aptitude
- Reliable high-speed internet (min. 25 Mbps download / 15 Mbps upload, non-cellular)
No prior insurance or automotive experience is required — training will be provided!
Benefits (Available From Day One)
- 401(k) with company match
- Paid Time Off (PTO)
- Annual incentive and performance bonus plans
- Health, dental, and vision insurance
- Adoption assistance
- Tuition reimbursement
- Employee stock purchase plan
- Wellness programs
- Employee Resource Groups
Salary: $17.50 per hour + monthly incentives + annual bonus
CCC's Culture
At CCC,
you belong. We value integrity, customer focus, innovation, inclusion, tenacity, and connection. Our employees are celebrated for who they are and the perspectives they bring. We are committed to diversity, opportunity, and supporting your professional growth.
Equal Opportunity Employer
CCC Intelligent Solutions is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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