Customer Care Representative

About The Company

At MTM, it is never just a ride; it’s personal. We understand that our passengers deserve personalized attention and exceptional care. As a leading provider in transportation management, we are committed to removing community barriers and enhancing mobility for all. Our organization fosters a culture of innovation, collaboration, and growth, where every team member’s contribution directly impacts the communities we serve. We pride ourselves on creating an inclusive environment that values diversity and individual strengths, enabling us to deliver outstanding service and make a meaningful difference in people’s lives.

About The Role

MTM is seeking dedicated and compassionate Customer Care Representatives to join our dynamic team remotely from Nevada. As a frontline representative, you will serve as the primary point of contact for our members, clients, and healthcare facilities. Your role is vital in ensuring a seamless experience for those relying on our transportation services. You will handle inbound calls, address inquiries, resolve issues, and coordinate transportation needs, all while embodying the company's commitment to personalized service and community support. This role offers an excellent opportunity for individuals passionate about customer service and making a positive impact in their community.

Qualifications

• Must reside in the State of Nevada
• Minimum of 1 year of Call Center experience
• At least 6 months of Customer Service experience
• Basic computer literacy with excellent navigational skills
• High-speed Internet access (Cable, DSL, or Fiber) with a minimum upload speed of 3 Mbps and download speed of 30 Mbps
• Use of wireless or WiFi "air cards" is prohibited
• A quiet, distraction-free space within the home to take incoming calls
  
  

Responsibilities

• Handle inbound calls from members, clients, and healthcare facilities with professionalism and empathy
• Provide accurate information regarding transportation services and scheduling
• Assist customers with booking, rescheduling, and canceling transportation appointments
• Resolve customer inquiries and issues efficiently, escalating complex cases when necessary
• Maintain detailed and accurate documentation of interactions and transactions
• Adhere to company policies, procedures, and quality standards
• Collaborate with team members and supervisors to improve service delivery
• Participate in ongoing training and development to enhance skills and knowledge
  
  

Benefits

• Pay on Demand
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) Retirement Plan with Company Match
• Flexible Scheduling Options
• Paid Time Off and Holiday Pay
• Maternity and Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities
  
  

Equal Opportunity

MTM is an equal opportunity employer. We consider all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status. We are committed to creating an inclusive environment and providing reasonable accommodations for individuals with disabilities. If you require accommodations during the application process, please contact our People & Culture team for assistance.

At MTM, it is never just a ride; it’s personal. We understand that our passengers deserve personalized attention and exceptional care. As a leading provider in transportation management, we are committed to removing community barriers and enhancing mobility for all. Our organization fosters a culture of innovation, collaboration, and growth, where every team member’s contribution directly impacts the communities we serve. We pride ourselves on creating an inclusive environment that values diversity and individual strengths, enabling us to deliver outstanding service and make a meaningful difference in people’s lives.