Production Agent L1

As a Production Agent L1, you will be responsible for the following: - Providing solutions for application issues and escalating unresolved issues to the appropriate teams - Performing basic problem analysis, troubleshooting, and resolution for application issues - Updating and maintaining documentation related to application support activities - Providing support to customers via various communication channels such as phone, email, and chat To be successful in this role, you should have: - 0-2 years of relevant experience in customer support or a technical role - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Problem-solving and analytical skills - Basic understanding of IT concepts and technologies

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 240,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.