Associate – Order Management

This role is ideal for candidates who want to start their career in the technical support or operations field. You'll be assisting with client issues, managing queries, and ensuring a smooth order management process. Responsibilities: Handle incoming client requests through email or phone in a polite and professional way Understand and resolve client issues or escalate them when needed Keep detailed records of issues and solutions for future reference Follow standard procedures for troubleshooting Work towards meeting process-level SLAs (Service Level Agreements) Keep learning about the product to improve support quality Maintain internal documentation and update self-help guides for clients Spot repeated issues and help prevent them in the future Coordinate with the team leader when serious issues arise Ensure clients receive full disclosure of product information Customer Service Expectations: Diagnose and solve client issues in a friendly and efficient manner Help users navigate the product features Record feedback and follow up with clients to ensure issue resolution Suggest alternative solutions if needed to retain client satisfaction Learning & Development: Attend product training sessions regularly Work with team leaders to improve knowledge areas Keep your skills updated through learning and networking opportunities Performance Metrics: Number of cases handled and resolved daily Compliance with quality standards and client feedback Attendance, training hours completed, and efficiency Required Skill: Basic understanding of Order Management (Level 1) Strong communication skills Good problem-solving mindset Ability to work in a team environment Qualification: Bachelor's degree (any stream, preferably related to IT or business) Freshers or candidates with up to 1 year of experience can apply No active backlogs Minimum of 60% academic score required

Wipro Limited is a top multinational company providing technology services, consulting, and digital transformation solutions. With over 230,000 employees across 65 countries, Wipro helps businesses become more innovative and future-ready.