Customer Service Representative (India)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams place their operations on autopilot. And we're looking for a Customer Service Representative to start immediately! Duties and Responsibilities include but are not limited to: 1. Manage inbound and outbound calls 2. Resolve customer concerns effectively and efficiently 3. Build sustainable relationships and trust with customer accounts through open and interactive communication 4. Ensure customer satisfaction in every interaction 5. Keep records of customer interactions, process and update customer accounts and file documents 6. Follow communication procedures, guidelines, and policies 7. Take the extra mile to engage customers 8. Ad hoc tasks Qualifications: At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity Excellent English communication skills, both written and verbal (at least B2 level) Excellent phone, email, and instant messaging communication skills Solid organizational and time management skills Tech savvy familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP Experience with word-processing software and spreadsheets (e.g., MS Office) Knowledge of online calendars and scheduling (e.g., Google Calendar) Proactive confident with keen attention to details Able to work on a graveyard shift Technical Requirements: USB Headset with Noise Cancellation feature Working Webcam Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM Main Internet Service Speed: at least 25 Mbps wired connection Backup Internet Service Speed: at least 10 Mbps Benefits: Performance Incentives Job Security and Stability Paid Training Inclusive Culture Upskilling Opportunities 100% Work-From-Home Exceptionally Supportive Team Opportunities for Career Growth Fun Work Environment Holiday Overtime Pay Schedule: US work hours (20-40 hours per week) Location: This is a remote job Salary: This is based on experience and skills.

Wing Assistant provides dedicated virtual assistants to small businesses and startups, integrating AI and human expertise to streamline workflows and enhance productivity.