About the role
Position Summary: The Server / Bartender plays a key role in creating an environment of hospitality by welcoming members and guests and working as a team with the culinary staff to provide exceptional service and memorable positive experiences at Wing & Barrel Ranch. The role of Server / Bartender goes above and beyond taking orders and delivering drinks and food and being attentive to detail, building rapport with members, and promoting our cuisine, wine & beverage offerings, and benefits of Club membership.
This is an on-call, non-exempt (hourly), at-will position. Wing and Barrel Ranch may call you from time to time on occasions when there is an opportunity to work, and you may determine at that time whether you are available to work.
Essential Duties:
· Develops relationships with members, guests, and team mates to help create a warm environment where everyone expects to enjoy high quality food and beverages, excellent service, and a fun, personalized club atmosphere.
· Responds to members’ questions, concerns or complaints with care and tact and communicates and involves management to resolve issues timely.
· Develops club knowledge and stays up to date on menus, wine & spirits list, cigar list, club events, club amenities, programs, and other areas of interest to members to be knowledgeable, answer questions and make recommendations.
· Sets up and sanitizes bar and service areas, tables. Keeps stations and service areas clean and always organized.
· Follows the Bar Standards of Service and alerts the manager on duty when there are timing or food quality issues.
· Follows safe food handling, sanitation, and accident prevention principles.
· Executes cleaning schedules and safety and sanitation inspection for the bar, equipment, and service areas.
· Uses Club Essentials and helps manages menu and pricing in the system. May assist or trains others as needed.
· Checks in/out with manager on duty. Completes opening and closing duties/SOPs.
· Follows safe food handling, sanitation, and accident prevention principles.
· Retrieves used dishware, utensils, and linen from bar and dining areas, sorts, and places items appropriately at the dishwasher station.
· Stocks and stores glassware and other equipment appropriately
· Executes cleaning detail as assigned.
· Retrieves used dishware, utensils, and linen from dining areas, sorts and places appropriately at the dishwasher station.
· Stocks and stores dishes, glasses, and other equipment appropriately
· Exercises care with all utensils, dishware, and equipment to ensure minimum breakage.
· Ensures there are always enough clean utensils, especially during peak hours
· Other duties as assigned.
· Must be available to work a flexible schedule including weekends and holidays.
· Provides support for special events on and off-site as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Skills/Abilities:
High personal standards for food service, cleanliness, sanitation, and hygiene
Knowledge of wine, spirits and cocktails
Punctual, strong work ethic
Highly reliable and responsible
Polished presentation and good verbal communication skills
Work well with others, team player, positive attitude
Education/Experience
2 or more years in a server/bartender position in a high-end restaurant or private club
Highschool diploma or GED
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, employees must be able to tolerate varying stress levels, temperature, illumination, and air quality. Must be able to maneuver through all areas of the restaurant and kitchen. Requires mobility, prolonged standing, bending, stooping, and reaching. Must be able to carry and lift 40 lbs. Requires hand-eye coordination and manual dexterity. Must be able to respond quickly and efficiently during periods when many orders arrive at station at the same time.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
Work is occasionally performed outdoors in hot, windy, cold or wet weather conditions.
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