Customer Support Specialist - Live Chat

• About the Role • At UR Bank, we are a fast-growing crypto neobank launching out of Asia, with a mission to redefine the future of finance on-chain. • We're looking for a highly motivated and customer-centric individual to join our Customer Experience team as a Live Chat Support Specialist. • In this role, you'll serve as the front line for customer interactions — providing prompt, accurate, and empathetic support through our live chat and email channels. • You'll help users navigate our platform, resolve issues efficiently, and act as the voice of the customer by relaying insights back to the team. • This isn't just a support role — it's about shaping user trust in a high-growth fintech and blockchain environment.

Windranger Labs is a company that empowers organizations by providing services to unlock their people potential and optimize new ways of working. Specializing in HR, talent services, and people operations, they offer both web3 specific and traditional products tailored to clients' unique needs. Their offerings include fractional HR support, recruitment services, and operational solutions. Driven by a commitment to transparency and collaboration, Windranger Labs aims to build deep relationships and sustain growth by innovating and setting industry standards.