Tour and Retail Coordinator

Overview

At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.

 

We believe that being an athlete isn’t something you do, it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.

 

Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us.

What You'll Do

We are currently seeking a Tour and Retail Coordinator for our Ada facility.  This position will be the primary tour guide at the facility for daily tours of the Wilson Football Manufacturing Factory, giving a minimum of two 60-minute tours per day, with the opportunity to grow.  

 

SPECIFIC RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Gather visitor feedback to improve future tours.
• Schedule plant tours with outside guests, including maintaining the tour reservation system.
• Welcome and check in visitors for tours and retail customers.
• Work with marketing and factory management to grow the factory tours and retail sales.
• Work and support the retail shop. Run the register, replenish product, keep retail store in acceptable condition.
• Maintain cleanliness and organization in the visitors areas, including but not limited to lobby and retail space.
• Ensure visitor safety by enforcing factory guidelines and monitoring group behavior.
• Support special events, VIP visits and media tours.
• Answer phones and greet visitors in a professional manner.
• Be able to explain the step-by-step process of how footballs are made – from cutting leather to shipping.
• Create on-boarding program for future tour guides.
• Handle incoming donation requests and present to management for approval.
• Perform other related office duties and projects as assigned.

 

What We're Looking For

We are looking for a candidate with customer service and/or retail experience.  A high school diploma or GED will be required for this position.  Must have experience with Office Programs, including Word, Excel, etc.  

 

Other qualifications include:

 

• Polished and engaging public speaker.
• Professional appearance and excellent personal hygiene.
• A team player with positive and professional attitude who can collaborate with all types of personalities.
• Values excellent public interaction to ensure positive Wilson factory perception.
• Detail oriented and extremely organized with an ability to prioritize and meet deadlines.
• Knowledge of and passion for football.

 

What We'll Provide

 

We offer a competitve wage and benefit package with best in class amenities and perks, including: 

• Medical, dental and vision

• 401k with company match

• Life insurance

• Paid maternity/paternity leave

• Professional development opportunities

• Discounts on Wilson and Amer Sports products

 

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.

 

The Wilson Sporting Goods Company is an American sports equipment manufacturer based in Chicago, Illinois. Wilson makes equipment for many sports, among them baseball, badminton, American football, basketball, fastpitch softball, golf, racquetball, soccer, squash, tennis, pickleball and volleyball.