Lifesaving/Adoption Specialist

williamson county

Salary: $42k
Experience: 0+ yrs
Location: Georgetown, Texas, United States
Job type: Full-time

Required skills

PetPoint
Microsoft Teams
Instant Messaging

About the role

About the Department

Reporting directly to the Animal Services Manager, responsible for providing excellent customer service with the intention to create positive outcomes for the animals within the Williamson County Regional Animal Shelter. Provides a positive quality of life to the animals in their care and creates materials and plans needed to transition them into homes. Travels between main WCRAS site and Red Poppy Adoptique frequently, based on business needs.

Position Duties

Offers assistance to potential adopters; answers questions, transports animals to and from kennel areas, and assesses likelihood of matches for adoptions?

Performs customer service duties related to the procedures of animals for adoption and fostering

Works with the animals to learn their behavior characteristics

Reviews and processes applications and provides counseling for adoptions and fosters

Processes payments, issues receipts, and balances a cash drawer

Performs data entry and maintains electronic documentation files

Utilizes shelter software to record and communicate information about animals, including up-to-date medical and behavior histories

Helps identify animals that are candidates for outside rescue organizations or foster care

Transports animals to other facilities, as needed

Provides supervision and training to volunteer staff and community service workers by overseeing daily work tasks, offering guidance as needed

Follows all safety measures and policies, including proper animal restraints and reading animal behavioral cues, and promptly reports any safety incidents to leadership

Conducts daily cleaning and disinfection of kennel area and other shelter areas, to include laundry, washing animal dishware, and other custodial tasks, as needed

Supplies food, water, toys, clean bedding, socialization time, and routine enrichment care

Attends all meetings and trainings, as required

Performs special duties as assigned

ORGANIZATION RELATIONSHIPS

Reports directly to – Animal Services Manager

Direct Reports – No

PHYSICAL DEMANDS

Position involves prolonged standing, walking, twisting, bending, stooping, kneeling, reaching, pushing, pulling, and other fine motor repetitive motions

Position requires grasping, repetitive hand movement, and fine motor coordination

Position involves lifting and carrying of animals and equipment weighing up to fifty (50) pounds, or up to one hundred (100) pounds with assistance, and exertion of up to twenty-five (25) pounds of force to move objects

Position involves hearing and/or seeing alert cues regarding animal and staff security

Position involves maintaining composure in a high-stress environment
Position involves transporting animals for adoption cases, requiring occasional overnight work and travel

ENVIRONMENTAL FACTORS

Work tasks are conducted indoors and outdoors

May work outside in inclement weather, including extreme heat, cold and wet conditions

Frequent handling of animals, including contact with waste and blood

Exposure to unpleasant smells and a noisy and wet environment associated with a shelter

Frequent exposure animals that are agitated or injured that may attempt to bite or scratch

Position involves working in a high-volume, fast-paced environment

Position involves working with distressed individuals

IRREGULAR HOURS

Flexibility to work evenings, weekends, and holidays is a schedule requirement
Position involves occasional overnight work and travel

May be deemed essential personnel for emergency situations, at discretion of Director

Regular attendance is required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

High school diploma/degree and six (6) months of experience working with animals in an animal hospital, shelter, or related animal facility; OR an equivalent combination of education and experience

One (1) year of demonstrated customer service and communication experience

One (1) year of cash-handling experience

Working knowledge of computers and phone/iPad software and applications such as Microsoft Teams/instant messaging (IM), email, FaceTime, PetPoint, etc.

LICENSES AND CERTIFICATIONS

Required within thirty (30) days of employment

Valid driver’s license

PREFERRED QUALIFICATIONS

Two (2) years of experience working with animals in an animal hospital, shelter, or related animal facility

One (1) year of animal welfare experience

Bilingual (Spanish)

Three (3) years of customer service experience

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

Criminal background check: Yes

Motor Vehicle Record check: Yes

Drug screening: Yes

Physical exam: No

Psychological exam: No

Additional: N/A

Other Qualifications

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

About williamson county

Provides essential government services to the Williamson County community.

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