Technology Support Specialist I (multiple positions)

Position Title:	Tech Support Specialist I
Position Location:	Green Avenue Administration Building
Position Type:	Administrative- 12 months
Bargaining Unit:	Act 93
Effective Date:	April 20, 2026
Supervisor:	Executive Director  of Blended Learning and Educational Technology

 

Job description created: April 2026

 

Position Summary: The ideal candidate would support district staff in using technology, including devices, software, and online application systems. The specialist will provide this support primarily through phone, in-person, and remote sessions. On-site support and training will also be required when needed.

 

District Summary

The William Penn School District is located in southeastern Delaware County and serves approximately 5,000 students residing in the Aldan, Colwyn, Darby, East Lansdowne, Lansdowne, and Yeadon Boroughs. We share a collective vision of educating, nurturing, and empowering all students to become career- and/or college-ready.

 

Key Responsibilities & Essential Duties: 

• Serve as first-level support for technical problems throughout the District
• Address service requests on a first-in/first-out basis unless directed otherwise by the Technology Director
• Serve as a technical consultant for faculty and staff in the basic use of technology
• Communicate concerns regarding device or system operability between faculty and staff and the Technology Director
• Support and assist faculty and staff in the determination and prevention of technical issues
• Maintain accurate technology inventory for the buildings you serve
• Adhere to proper vendor and district software licensing agreements
• Monitor hardware and software installations, purposes, and document future district needs
• Prepare district devices as scheduled by the Executive Director of Blended Learning & Educational Technology
• Demonstrate a high degree of professionalism
• Perform other tasks and assume other responsibilities as assigned by the Technology Director
• Possess a valid Pennsylvania driver's license at all times

Knowledge, Skills & Abilities:

• Knowledge/awareness of one's cultural identity and how it influences behavior, and a desire to learn about others' cultural identities. 
• Ability to establish and nurture an environment that promotes cultural competence and equitable treatment of staff, students, and patrons of the District. 
• Ability to understand and hold self and others accountable for promoting and attaining the goals as outlined in the Strategic Plan.
• Ability to recognize that each person is a unique individual, even as we celebrate their group's heritage. 
• Ability to receive and implement feedback to improve practice and systems.

Required Qualifications:

• Strong experience with Microsoft Office products, including Word, Excel, PowerPoint, Outlook, OneDrive, and other Office 365 tools
•  Excellent verbal and written communication skills required, strong organizational and problem-solving skills, proven customer service phone experience
• An associate degree in a related field and coursework in computer-related areas relevant to the duties listed above are preferred.

 

Pre-employment Paperwork Requirements:

• Pennsylvania Criminal Background Check, FBI Fingerprinting Background Check, Pennsylvania Child Abuse Clearance
• Sexual Misconduct/Abuse Disclosure Release (Act 168) forms 
• School Personnel Health Record and TB test

Working Conditions & Physical Requirements:

• Work scheduled hours consistently
• An indoor office environment is subject to frequent interruptions
• Pushing, moving, and lifting objects with a strength factor of light work
• Dexterity of hands and fingers to operate a variety of standard office equipment
• Clarity of vision at varying distances
• Verbal, auditory, and written capabilities to effectively communicate in an articulate manner
• Sitting and standing for extended periods of time
• Frequent sitting, standing, ng and walking
• Reaching overhead, above the shoulders, right and left,s and horizontally to retrieve and store files and supplies
• Lifting objects with a strength factor of light work
• Occasional bending, reaching, hinging, and stretching
• Occasional kneeling, crouching, and squatting
• Occasional pulling, pushing

Provides public K-12 education to the Delaware County community.