Premier Customer Loyalty Account Manager

About evoke...

We’re a business that embraces change and progress.

The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

About the role...

The Premier Customer Loyalty Team is a dynamic and customer-centric group that sets the high standards for engagement and adaptability. With an unwavering commitment to customer loyalty, safer gambling and compliance, we thrive on building strong, lasting relationships. Our dedication to understanding customer needs and preferences ensures that interactions are tailored, meaningful, and memorable. What truly sets the Premier Customer Loyalty Team apart is our adaptability. In the face of changing circumstances, we exhibit a remarkable ability to pivot swiftly and efficiently. Whether it's responding to evolving market trends, addressing unexpected challenges, or seizing new opportunities, our adaptability is a testament to our dedication to delivering an excellent experience. In a world where customer expectations are constantly evolving, the Premier Customer Loyalty Team stands ready to exceed expectations, by anticipating customer needs, providing bespoke solutions, and creating an experience that resonates long after the interaction.

What you will be doing...

• Role: Premier Customer Loyalty Account Manager at Evoke.
• Responsible for managing high-value Premier customer accounts and portfolio.
• Focused on building long-term relationships to drive loyalty and engagement.
• Utilize analytical skills and customer behaviour insights to:
• Identify trends and opportunities.
• Develop tailored solutions and strategies.
• Create personalized experiences such as:
• Exclusive live events.
• Customized offers and promotional plans.
• Serve as the primary point of contact for the Premier customers.
• Understand customer needs, preferences, and feedback to enhance service offerings.
• Aim to positively impact:
• Customer retention.
• Acquisition.
• Business growth in the main segments.
  

Who we are looking for...

• Minimum of 3 years’ experience as a VIP Account Manager or 5 years’ experience in the online gaming industry
• Fluent in both Danish and English, with excellent verbal and written communication skills- Experience in internet/e-commerce and customer-focused roles.
• Exceptional analytical skills, with proficiency in Excel and other MS Office programs.
• Good Sales Expertise with the ability to effectively upsell and cross-sell to high-value clients.
• Very good customer focus and strategic thinking. Must have the ability to develop and implement effective strategies that enhance customer satisfaction and portfolio growth.
• Flexibility to adapt to changing market trends and customer needs.
• Fluent in both Danish and English, with excellent verbal and written communication skills- Experience in internet/e-commerce and customer-focused roles.
• Strong team player, yet self-motivated and able to work independently with minimal supervision.
• Proactive attitude towards projects and tasks. Ability to work under pressure, meet deadlines.
• Must be available to travel international.
  
  

What we offer...

• Financial: Competitive Salary and Bonus Schemes
• Hybrid Working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare insurance, dental care, travel insurance and life insurance.
• Health & Wellbeing: An allowance which can be used towards gym and fitness memberships, fitness clothing and equipment, consultations with a dietitian, massages and select treatments or items for your home office.
• Wellness Cloud: Free access to Wellness Cloud; a tool to help encourage greater wellbeing through online coaching, webinars, videos and online resources.
• Office Perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks and after work drinks and events.
• Volunteer Time Off Programme: 20 days paid leave you can avail after your first year of employment to volunteer at an organisation online, locally, or abroad.
  
  

Apply...

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place!

Apply today to kickstart your application with the evoke Family!