Wildlife Conservation Society

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Senior Office Associate

Salary

$42k

Location

Bronx, New York, United States

JobType

part-time

About the job

Info This job is sourced from a job board

About the role

Job Description

Position: Senior Office Associate
Reports to: Manger, VIP Experiences
Positions Managed: N/A 
Location: Bronx Zoo 
Department: Visitor Services 
Scope: Bronx Zoo, New York Aquarium 
Position Type: Part Time 
 Job Summary: Major Responsibilities: 
Developing a thorough understanding of Wild Encounters programs, policies and guest 
experience, to provide appropriate visit information and assist VIP guests with planning 
their zoo visit or virtual experience. 
Performing professional customer service and reliable administrative tasks with accurate 
order processing, and clear communication with guests and staff. 
Working collaboratively within and across department teams including, but not limited to, 
Guest Relations, Groups Sales and Membership.
Maintaining accurate knowledge of general park attractions and amenities. Answer questions 
and provide information to help create highly satisfying visitor experiences, in accordance 
with WCS standards of guest service. 
Up-sell other unique experiences, programming, and/or annual Membership options, to help 
cultivate long-lasting relationships with clients and WCS. 
Assist with VIP programming needs including but not limited to guest check-in, escorting 
guests, and driving VIP vehicles. 
Aid in preparations for the day, including but not limited to: performing roster checks, 
creating roster reports, monitoring new ticket sales and supporting Host operations. 
Assist in programming and managing events in Gateway system.
EOE, D/M/F/V
 

Qualification Requirements

Job Qualifications: 
  • High School Diploma or equivalent required. 
  • Demonstrated strong written and verbal communication skills. 
  • Proficient in Microsoft Office Programs, Word and Excel a must, PowerPoint a plus. 
  • Knowledge of Gateway Ticketing System and Salesforce Service Cloud a plus. 
  • Ability to work independently as well as within a team. 
  • Ability to work a flexible work schedule, may including holidays and weekends. 
  • Prior experience and knowledge of Bronx Zoo property and Wild Encounter policies and 
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  • operations preferred

Opportunity Type

Temporary/Seasonal

Salary Range

$20.50/HR

About the company

The Wildlife Conservation Society (WCS) is a global 501(c)(3) non-governmental organization, headquartered at the Bronx Zoo in New York City, with a mission to save "wildlife and wild places across the globe". Founded in 1895 as the New York Zoölogical Society (NYZS), the global conservation organization is, as of April 2, 2024, led by Interim President and CEO Robb Menzi. WCS manages four New York City wildlife parks in addition to the Bronx Zoo: the Central Park Zoo, New York Aquarium, Prospect Park Zoo, and Queens Zoo. Together, these parks receive 4 million visitors per year. All these facilities are accredited by the Association of Zoos and Aquariums (AZA). WCS has a global program doing conservation work on the ground in more than 50 countries.

Skills

Microsoft Office
Word
Excel
PowerPoint
Gateway Ticketing System
Salesforce Service Cloud