Service Engineer - Mumbai
WHITELION
- Salary
- ₹36.0 LPA
- Experience
- 0+ yrs
- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- Digital Multimeter
- Tester
- Screwdriver
- Clamp meter
- Vacuum cleaner
About the role
Job Title: Field Service Engineer
Function: Service Dep.
Reporting To: Manager
Base Location: As per requirement
Education: Any Graduate regarding Electrical
Experience (in years): 0 to 2 Yrs.
Requirements
Role Description
Job Responsibilities:
- When you get a call from Surat Service canter, you will have to be ready to
serve the client.
- Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp
meter, warranty certificate, Service Visiting Cards, HL in your tool bag.
- Go to repairing stock canter to pick up the material.
- Make an entry into “Material Transaction Book” by self.
- Also keep small vacuum machine in case of mocha service.
- Don’t forget quotation paper of client in case of installation.
- Reach timely on site. Or if you are going to be late then at least inform your
head with reason.
- As and when you reach the site, ask for warranty certificate/invoice in case of
complain.
- If you get it then first send a photo of it to your head for registration.
- If they have not these things, then ask them to get it from the seller.
- Clearly tell them you cannot serve them until you don’t get the invoice or certify
in any emergency.
- But yes if you get the call to serve him from the senior then serve them even
without certify or invoice.
- Then first clear them about the charges if it is any. And ask them to pay. If they
are ready to pay then only you replace or repair the product.
- And before repair or replace, prove them the real fault of their switches so that
they can have a clear idea.
- If customer ask for service charge receipt, inform to Surat service canter they
will provide you soft copy of it.
- Never get an angry with any customers. Always be a gentle man.
- Make humble relation with customer and their family.
- Call to Surat service canter while leaving site for verification.
- Always give service visiting cards on site for future communication and also
inform them about this.
- When you complete your visits, again go to repair stock canter to return the
material and make an entry into their book by self.
About WHITELION
Designs and manufactures smart home automation switches and sensors.
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