Google Service Desk Support / IT Helpdesk

We are seeking a motivated Google Service Desk Support / IT Helpdesk professional to join our team in India. The ideal candidate will provide excellent technical support to our users, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide first-line technical support to users via phone, email, and chat. Diagnose and resolve hardware and software issues for desktop and laptop computers. Assist users with Google Workspace applications and tools. Manage and track support tickets using the IT service management system. Escalate complex issues to senior technical staff as needed. Document support processes and create user guides for common issues. Maintain up-to-date knowledge of Google services and IT best practices. Skills and Qualifications 1-6 years of experience in IT support or helpdesk roles. Strong understanding of Google Workspace (Gmail, Google Drive, Google Docs, etc.). Proficiency in Windows and Mac operating systems. Familiarity with basic networking concepts and troubleshooting. Excellent communication and interpersonal skills. Ability to work independently as well as part of a team. Strong problem-solving skills and attention to detail.