L1 Support (Windows Desktop Support) Voice for Bangalore

We are looking for an enthusiastic L1 Support Engineer (Voice Process) with basic knowledge of Windows Desktop Support to provide first-level technical assistance to users. The ideal candidate should have strong communication skills and a good understanding of desktop troubleshooting, with a willingness to learn and grow in an IT support environment.Roles & Responsibilities: Provide first-level voice-based technical support to end-users for Windows desktop issues Troubleshoot system, network, printer, and software-related issues remotely Handle incidents related to email, internet, login, and hardware support Escalate unresolved queries to the next level of support Maintain logs of issues and resolutions using ticketing tools Follow standard operating procedures and meet SLAs Guide users through step-by-step solutions via call or remote support tools Requirements: Graduate in any stream (BSc/BCA/BE/BTech preferred, but not mandatory) 02 years of experience in technical support or desktop support Basic understanding of Windows OS, MS Office, networking concepts Familiarity with remote desktop tools and helpdesk systems Excellent verbal communication skills in English Willing to work in shifts (24/7 rotational) Quick learner with a proactive attitude