About Whirlpool India
Whirlpool of India Limited, headquartered in Gurugram, is a leading home appliances company dedicated to enhancing life at home and inspiring generations through its trusted brands. The company operates three state-of-the-art manufacturing facilities in Faridabad, Pune & Puducherry, each reflecting Whirlpool’s commitment to providing best-in-class consumer solutions. Further driving innovation, the company has a Technology & Engineering Center, where India's world-class talent architects the next generation of home innovation. In the 2024-25 fiscal year, Whirlpool of India reported approximately INR 8110 Cr in annual revenue and employed 2193 people. More information is available at www.india.whirlpool.in
The team you will be a part of
The Field Service (Commission) team performs emergency repair, preventative maintenance and installation on a 24/7 on-call basis with regional responsibility for electrical and/or mechanical equipment and systems. Performs on-site preventative maintenance, routine repair, and calibration after installation. Provides technical support and training to customers on operational or maintenance aspects of system equipment.
This role in summary
To Ensure Quality Of Operations Provided By Service Partners Of A Key partners Territory, Provide Service to Trade Partners and Maintain Revenue From Sale By Service Partner
Your responsibilities will include
Supervision of Service Partner Operations
o Ensure quality of customer service provided by service partners ▪ Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
▪ Assist service partners in educating service engineers about the right attitude for handling customer interactions
o Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts
∙ Defect Management and Trade
o Maintain trade partner satisfaction by providing timely resolution in case of
defective products at the shop floor
o Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs
∙ Training of Service Engineers
o Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products
∙ Sales and revenue
Internal
∙ Coordinate with Branch Service Manager and Service Team for targets and product modifications
External Meeting up with Service Partners to ensure efficient customer service
Provide guidance and technical support to Service Engineers
Meeting up with trade partners and ensure defect resolutions
o Promote sales of accessories, water products, spare parts and stabilisers to the Interface with service quality team and service partners to communicate targets and incentive schemes Quality of Service Partner operations Defect resolution for Trade Partners Technical support to service engineers Sale of accessories and other products
Preferred skills and experiences
∙ Have Passion – for our products, brands and consumer
∙ Sales intuitiveness ∙ Be Bold – follow your aspirations and develop plans to
∙ Good communication skills achieve what many think is not possible; informed risk taking is rewarded
∙ Play To Win – consistently demonstrate the drive, determination and persistence to succeed Constraint’s /challenges : Adherence to company policies relating to Stock Management, Replacement, etc
Connect with us and learn more about Whirlpool India.
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
At Whirlpool India, we value and celebrate diversity. Whirlpool India is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.