Solutions Engineer R&D

About The Company

• Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. It is integrated as a layer on top of other software applications, which helps users navigate through their application and guides them in completing their tasks, by providing Interactive and Contextual walkthroughs inside the web application at the exact time when the task is being performed.
• We help Companies in - Accelerating Product Adoption; Easing the User Onboarding Process; Reducing Training time, resources & costs; Reducing Support efforts & costs; and Increasing Employee Productivity.
• With around 120 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• With a YoY growth of 300%, it has also been recognized as the 2nd fastest growing Indian SaaS company in the SaaS 1000 list and as a Global Market Leader by Gartner in the Digital Adoption space
• Our Customer obsession and Product’s Value Delivery can be clearly seen in our reviews of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
• This is what our investors have to say - Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures
  
  

Solutions Engineer (SD2)

Solutions Engineer is a highly strategic, high-exposure role that will drive the use of Whatfix, being a trusted consultant to our customers by guiding them during the product's implementation, and internally evangelizing on the diverse use cases of Whatfix implementation. You will drive the onboarding, product solution-ing, end-to-end implementation of the product, to deliver a seamless user experience.

What You Will Be Doing

• Develop, test, and maintain robust code for various features, ensuring functionality across different environments and platforms.
• Design scalable and maintainable software architectures that support the Product's growth and evolution, considering future feature additions and integrations.
• Diagnose and troubleshoot complex technical issues within the Application, applying problem-solving skills to devise and implement effective solutions.
• Work with our customers to configure, test & integrate Whatfix solutions into enterprise applications
• Acquire and Leverage your knowledge across various Enterprise Applications to define the framework for Whatfix Implementation
• Pilot new feature releases to directly influence the overall Product development roadmap
• Work cross-functionally in collaboration with different departments, including Product, Customer Success, Sales, Customer Support, and Marketing
  
  

What are we looking for?

• BTech CSE, BTech IT / ITES, MTech, BCA, or MCA with No Backlogs.
• Excellent Problem solving skills.
• Full-Time work experience - At least 3 years of Work experience in Web Technology (HTML, JS, CSS), APIs and Databases
• Experience on other Languages and Frameworks will be an added advantage.
• Good Knowledge on Software Architecture and Design Patterns.
• Impeccable verbal and written communication skills (Very Important)
• Ability to collaborate with internal and external stakeholders while dealing with complex situations.
  
  

Please Note:

• We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application.
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. It is integrated as a layer on top of other software applications, which helps users navigate through their application and guides them in completing their tasks, by providing Interactive and Contextual walkthroughs inside the web application at the exact time when the task is being performed. We help Companies in - Accelerating Product Adoption; Easing the User Onboarding Process; Reducing Training time, resources & costs; Reducing Support efforts & costs; and Increasing Employee Productivity. With around 120 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. With a YoY growth of 300%, it has also been recognized as the 2nd fastest growing Indian SaaS company in the SaaS 1000 list and as a Global Market Leader by Gartner in the Digital Adoption space. Our Customer obsession and Product's Value Delivery can be clearly seen in our reviews of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights.