Senior Data Analyst : Product - 052024

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. * With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. * Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. * The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% * Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year * Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 * Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal **Role Type: Onsite** **We are looking for a stellar Analyst to come on board.** The Product Analytics & Insights team bridges the operational and product sides of Whatfix, using a strategic mindset, and analytical thinking to drive “data” driven business decisions. The Sr. Data analyst in this role will work with large amounts of complex data to draw actionable insights not only for the product team but also for adjacent teams that need deep product usage insights. * Analyze complex product problems using data from customer product usage data * Provide actionable insights to decision-makers to influence strategy and product roadmap * Build and maintain usage & operational dashboard for both executive leadership and other stakeholders to understand key metrics and trends * Closely work with Data Lake & Product teams to ingest required data sets and set up data pipelines to efficiently run analytics & modeling projects * Co-own the business goals & lead data-led problem solving to find actionable insights across multiple product areas to drive customer engagement and product adoption * Collaborate with R&D to ensure and improve data availability, integrity, accuracy, and reliability * ​​Own product data from tracking and modeling through visualization and analysis * Provide mentorship, guidance and training to associates/interns **Our Ideal Candidate** * 3-5 years of experience and a strong analytical background, with a degree (preferred from tier 1/2 college) in computer science, engineering, statistics or related quantitative field * SQL and Python/R/Julia/Scala proficiency - a must * Ability to turn large amounts of ambiguous data into a concise, meaningful story * Ability to understand user behaviour and meaning behind the numbers * Experience working with BI / Web Analytics tools - Looker/Tableau/Qliksense/Sisense etc * Experience working in a Product(B2B) set-up - SaaS set up an advantage * Understanding of concepts in quantitative user behaviour analysis - segmentation, trends, cohort * Experience with delivering analytics recommendations to senior leadership and executive-level audiences * Attention to detail combined with creative thinking * Good to have experience in AI/ML, data science, NLP/Text analytics, Gen AI * Good to have experience using Product Analytics tools such as Amplitude, Mixpanel etc., **Perks & Benefits (India) #LI-Onsite** * Best-in-class medical insurance coverage * Free lunch & dinner buffet * Doorstep cab drop facility * Education Sponsorship * Internal job transfer & global mobility programs * Scope to represent Whatfix at global events * We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers **Note**: * At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively. * We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

Digital adoption platform