Product Design Lead, SAAS Platform

We are looking for a dynamic and strategic Product Design Lead to lead and manage our platform system teams while also driving cross-functional initiatives that establish best-in-class design and developer processes across the company. This unique role combines the leadership of a systems-focused design manager—driving strategic and executional excellence in our design system, accessibility practices, foundational developer APIs and SDK, and shared product experiences—with the operational expertise of a DesignOps leader, crafting and optimizing systems that elevate the quality and efficiency of design and developer processes throughout the organization. Design System Leadership: Develop a vision for how design systems can accelerate innovation and improve our user experiences and collaboration with our product teams to make sure it's solving the right problems; Develop and execute a vision for how design systems can drive innovation and enhance user experiences, Establish tight collaboration with product teams to make sure it's solving the right problems; Oversee the expansion and maintenance of a robust design system for the authoring experience, enabling consistency and efficiency across products; Lead the development of a themable design system for end-user experiences that sets the benchmark for best-in-class UX for DAP; Manage and mentor the Design System team and Accessibility practice, ensuring alignment with company goals and user needs. Shared Platform Experiences Leadership: Strategically define and manage execution of scalable system designs for shared experiences across our products, including: Element Detection: Powering no-code experiences across all products; Configurations, User Management, and Admin Systems: Ensuring seamless, scalable functionality across platforms; Diagnostics: Streamlining a customer testing system across our products. Design and Developer Experience and Operations: Drive adoption of design systems within product teams and ensure accessibility standards are seamlessly embedded into design and development workflows; Collaborate with design, product, and engineering stakeholders to define and implement scalable engineering and design workflows and best practices; Create and optimize tooling, communication frameworks, environments, sandboxes, and operational systems that improve design and developer experience and productivity; Establish scalable processes for distributed design and developer teams and cross-functional initiatives, ensuring alignment and efficiency across the organization.

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.