Community Manager, Bengaluru

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the 'face' of WeWork. Every employee of this team helps our members and employees create their life's work through assisting in functions such as hospitality and operations. Roles and responsibilities Lead the Community Management team to achieve the following: Create a collaborative environment amongst our members through events and personal introductions Maintain occupancy by handling renewals and managing churn Support sales in achieving new sales goals Ensure that your building(s) is fully operational and processes are running smoothly Drive growth and promotion of WeWork-provided service offerings Maintain the company standards and expectations Manage building(s) KPIs, Duties and Responsibilities Own employee satisfaction, growth and retention between your asset(s) Building(s) Management Make recommendations to the Product team and Head of Community and Operations on any repairs, maintenance or updates required in your building Set priorities using ticket data and clearly communicate adjustments to various teams. Produce comprehensive quality control reports that allow all stakeholders to improve the member experience. Analyze tickets by area to identify and resolve issues presented, for example, insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc. Review all base building documents to ensure the data is updated and accurate Supervise move-ins and move-outs and ensure a quality member experience during the same Expense management for the building : Analyze the ongoing expense trends for the location and strategize on how to optimize the same To be aware of and implement member safety plans, for example, fire and emergency plans. To review adequate procedural safeguards for the protection of members and company assets Manage and maintain relationships with vendors and landlord Personnel Community Management and Events Ensure that there is a good balance of educational, member appreciation, lead generating and sales-related events. Develop community initiatives designed to create connections between members including : member introductions, overseeing events, electronic and print communications and building walk-throughs Solve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexity Seek opportunities to engage members in order to discover and discuss members' business objectives and identify both WeWork and member services that could help members achieve their objectives. For example - using member service requests as an opportunity to learn more about members, their business and any other needs that they might have. To Identify opportunities and take suitable action on the same Design and implement rules, guidelines and best practices for the community to optimize member experience Recommend best practices, including but not limited to community management, sales, events, training and member experience at a company-wide level Exercise discretion in guiding prospective members, including possibly gatekeeping Resolve member complaints regarding other members through neutral fact investigation and process termination of membership if and when warranted Explain WeWork policies and procedures to members, including but not limited to membership agreement and billing procedures Sales Review daily reports and work with the team to finalize weekly and monthly reports that outline community and sales progress. Take responsibility for sales and community dynamics Conduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable and also lead tours for VIPs Engage in the larger community of the market by attending events and networking with local start-ups and organizations Personnel Management Management: Manage a team within a building to reach member experience & revenue goals and execute their objectives as individuals and as a team Lead professional development within the team and make recommendations to promote current employees Perform weekly one-on-one meetings to track individual performance Oversee and keep the team up to date with process changes including performance management reviews

WeWork India is one of India's leading flexible workspace operators – 'Great Place To Work' certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes. Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we're driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.