• High school diploma or equivalent
• Strong organizational, multitasking, and time-management skills
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and exercise discretion
• Proficiency in basic computer applications (Microsoft Office, email, scheduling systems)
Preferred
• Experience in a skilled nursing facility, long-term care, or healthcare environment
• Prior experience supporting executive leadership
• Knowledge of HIPAA, resident rights, and CMS regulatory requirements
• Familiarity with hospitality-based service models
Skills & Competencies
• Professionalism and discretion
• Exceptional customer service and interpersonal skills
• Strong attention to detail
• Ability to prioritize and manage competing demands
• Problem-solving and service recovery skills
• Team-oriented with a positive, solution-focused attitude
Physical & Work Environment
• Healthcare setting with frequent interaction with residents, families, staff, and visitors
• May require standing, walking, and light lifting
• Occasional evening, weekend, or holiday support may be required
• Must be able to lift, push and pull at least 50 pounds
The Guest Relations & Administrative Assistant serves as the primary ambassador for residents, families, visitors, and guests while also providing direct administrative support to the Administrator. This role plays a key part in promoting a welcoming, hospitality-driven environment while supporting operational efficiency, communication, and regulatory compliance within the skilled nursing facility. The position requires professionalism, discretion, strong organizational skills, and a compassionate, service-oriented approach.
Key Responsibilities
Guest Relations & Hospitality
• Greet and assist residents, families, visitors, vendors, and guests in a courteous and professional manner
• Serve as a primary point of contact for guest inquiries, concerns, and feedback; ensure timely follow-up and appropriate escalation
• Support admissions tours, welcome processes, and family orientation
• Uphold and model the facility’s hospitality standards and service excellence commitments
• Assist with resident and family satisfaction initiatives, including surveys and service recovery efforts
• Support facility events, celebrations, and meetings as needed
Administrative Support – Administrator
• Provide administrative assistance to the Administrator including calendar management, meeting coordination, and correspondence
• Prepare documents, reports, presentations, and meeting materials as requested
• Assist with policy updates, committee documentation, and survey readiness materials
• Maintain organized and confidential files in compliance with HIPAA and facility policies
• Track deadlines, follow up on assigned action items, and support leadership initiatives
• Assist with onboarding coordination, scheduling support, and staff communication as assigned
Communication & Coordination
•Act as a liaison between leadership, department heads, staff, residents, and families
• Communicate professionally and effectively across all levels of the organization
• Support interdisciplinary coordination to ensure guest needs and administrative priorities are met
• Assist with wayfinding, visitation guidance, and facility communication needs
Compliance, Quality & Operations
• Demonstrate knowledge of resident rights and customer service expectations in a licensed healthcare setting
• Support CMS survey readiness by maintaining professionalism, responsiveness, and organized documentation
• Assist with tracking and logging guest concerns, compliments, and resolutions
• Follow infection prevention, safety, and security procedures
• Participate in required training related to compliance, customer service, and administrative functions