Senior Manager, Program Management (Site Operations/Governance)

Are you ready to join a team in a global company? Are you an innovative person who is passionate about Transformation and building site strategy? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Senior Manager, Program Management – Hyderabad TEC. Western Union powers your pursuit. This role, Senior Manager, Program Management – Hyderabad TEC is responsible for providing project and program management support to the Director, Strategy & Operations Head of India TEC's Strategy, Transformation and Governance, across all areas of responsibility within Technology and working with key senior stakeholders in India, the region and globally. Role Responsibilities Program Execution: Govern program plan for the end-to-end delivery of the workforce transformation program, encompassing Internal Function (Technology, HR, TA, facilities, Physical Security, Facilities, Compliance) and Vendor Organization Maintain comprehensive program roadmap, detailed project plans with clear dependencies, and robust risk mitigation strategies Proactively identify, track, and resolve complex dependencies and systemic impediments across Internal Function teams and Vendor Organization Oversee vendor program management resources, including those operating under Build-Operate-Transfer models, ensuring alignment with program objectives and deliverables Establish and maintain a rigorous program governance framework, ensuring adherence to compliance and regulatory requirements Co-create and implement a comprehensive change management strategy to ensure successful adoption of the transformation program across the organization Matrixed Team Collaboration & Communication: Facilitate seamless collaboration and communication across a highly matrixed, global team, including Internal onsite and offshore resources and Vendor Organization Drive alignment and consensus among vertical track stakeholders, including functional heads, and external vendor Develop and deliver clear, concise, and timely program status updates to all stakeholders, including executive-level reports Identify and address communication gaps, proactively manage issues, and provide support to teams navigating conflicting priorities Planning & Delivery: Lead the planning and execution of program phases, ensuring alignment with strategic objectives and timelines Partner with functional leaders to define and prioritize program deliverables, ensuring a focus on delivering measurable business value Oversee the development and tracking of transition plans Coordinate with HR and TA teams to ensure smooth transition of workforce, and that the new workforce model is being implemented correctly Coordinate with facilities and physical security teams to ensure the physical infrastructure is ready for the changing workforce Workforce Management Manage workforce plans with functions Manage transitions to consolidate vendor staff Manage transfers to BOT Financial & Compliance Oversight: Manage program budgets and financial resources, ensuring adherence to financial governance and reporting requirements Ensure that all financial and compliance requirements are being met by the vendors involved in the BOT model Mentoring and Best Practices: Provide expert advice, coaching, and mentorship to project managers and team members. Drive the adoption of best practices in program management, change management, and vendor management

Western Union is positioned to become the world's most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers' experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.