PR & Communications Intern (Find A Solution 2025)

This internship is part of the Find a Solution programme which brings together current students and local Third Sector organisations to tackle issues of strategic importance through projects that will have a lasting impact. The role will be for a total of 160 hours, to be worked flexibly between June and September (to be discussed with successful candidate). This role is open to 3rd- to 5th-year undergraduates, PGT and PGR students from all colleges. Main duties & responsibilities: Contacting customers by phone and by survey to collate communication preference data Assist the PR & Communications Officer to improve the accessibility of our website including layout to aid ease navigation of our website Promotion of Westy our chat bot to improve communication Assist the PR & Communications Officer to develop key messaging and communications through social media and our customer app for both tenants and factored owners Assist the PR & Communications Officer to further develop Westscot Living social media in line with our brand strategy - key messaging to Westscot Living customers Work with the PR & Communications Officer to develop and implement a communication process integrated with our housing management system to allow us to better manage communications to customers Carry out research into different options in terms of communicating to tenants who don't speak or read English Research and report on social media options that we could consider using for communication with younger customers Assist the PR & Communications to promote community events to our communities Assist with digital content creation across the WSHA Group

West of Scotland Housing Association (WSHA) strives to be more than just a landlord. With over 50 years of history, what sets us apart is the way in which we go further to improve the lives of our tenants, innovatively responding to their needs as their lives change. We provide around 3,500 homes across the West of Scotland and go further to provide housing you can call home. We have a wide range of homes to suit tenants at every stage of their life including tenemental flats, family homes, amenity properties and sheltered housing. Our Vision We go further to provide housing you call home. Our Values To support our customers and communities by: Being adaptable and flexible in meeting their needs Empowering and providing opportunities to help them grow Creating a sense of belonging Engaging and connecting with others who can help Willowacre Trust is the charitable subsidiary of WSHA and has been working to tackle social disadvantage for over 50 years. Willowacre Trust is committed to the delivery of projects and services which offer additional support and opportunities to WSHA tenants with the overall aim of positively impacting on our tenants' lives.