Technical Support Specialist

The Technology Support Specialist is responsible for performing technical support services associated with assisting student, faculty, and staff users; ensures that all college Information Technology equipment is identified, documented, installed, and maintained. TroubleShoots and Implements Technology 1. Respond to help desk tickets or messages in person, over the phone, or electronically in a timely manner. 2. Installs, upgrades, and troubleShoots hardware, software, and network systems. 3. Resolves routine problems as instructed or escalates more complex issues to appropriate parties as needed. 4. TroubleShoots and remediates user account issues in Active Directory, Okta, and/or Microsoft 365. 5. Assists in maintaining IT Department inventory, including additions, transfers, and surplus equipment. 6. Adheres to local, State, and Federal cybersecurity and operational practices, policies, and procedures. Assists with training and technical assistance to users 1. Ability to provide instruction to others on use of equipment or processes. Instructs customers in correct procedures, special requirements, restrictions and supporting documentation needed to complete relevant process. 2. Provides information regarding available technology resources. Serves as communications link between department and internal and external customers 1. Appropriately responds to a variety of inquiries, questions, requests or needs; interprets and applies policies and procedures 2. Communicates accurate information to customers/contacts in a courteous, timely and helpful manner 3. Obtains and provides information and assistance as appropriate; resolves or facilitates the resolution of problems in a courteous, helpful, and timely manner Other duties as assigned.

The Technical College System of Georgia and West Georgia Technical College do not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law) in educational programs, activities, admissions or employment. All applicants will be considered; however, only selected applicants may be interviewed. Approval of employment does not constitute a contract. Continued employment is contingent upon job performance and funding.