Shift Leader #23/25 Ludington

Description

Grow your career as a Shift Leader at Wesco! This role is designed to give those who demonstrate a commitment to serving others the opportunity to learn some of Wesco’s legendary Leadership principles and apply the skills needed to lead a team to achieve the vision of Wesco and the location. As a Shift Leader, you’ll learn from mentors and company leaders while developing a Leadership style of your own.

Summary

Your focus will be to lead by example with attention to stellar customer service, taking care of team members, and protecting our brand by using Wesco’s Unifying Principles, Mission Statement, Strategy Map, and Q-PPAS to guide the decisions you’re empowered to make. You’ll serve as a champion of key areas, trainer, and have the opportunity to impact the everyday experience for Wesco Customers and Associates.

What is a Shift Leader’s purpose?
 

Leading & Guiding the Shift

• Lead by example and be empowered to make day-to-day decisions to ensure the shift runs smoothly
• Set the tone of the shift through leading with positivity
• Ensure compliance with company policies, standard operating procedures (SOP’s) and safety expectations
• Dedicated to labor efficiency and promoting effective use of time and training hours
• Aware of Q-PPAS, Strive Walk and Brand Walk standards and motivate Associates through delegation and accountability.
• Encourages sales behaviors with Associates such as suggestive selling and communication with customers
• Utilizes Help Desk and Maintenance Connection
• Engages in any and all basic job duties of Level 1 and 2 Associates

Training

• Upholds Wesco standards and expectations by serving as a trainer for the location(s) providing initial “hip to hip” training and supporting the Associates’ continued training and growth
• Promote Company alignment and build the confidence and self-esteem in trainees
• Ensure the training journey helps new Associates feel they belong as a valued team member

Associate/Customer Opportunities

• Manage challenging Associate and Customer opportunities effectively with a solution focused mindset
• Minimizes disruptive team behavior (gossip, drama, etc.)
• Effectively manage crisis situations and complete accident forms

 

Teamwork and Team Building

• Work side by side with Associates daily
• Enable a positive work environment where Associates are encouraged to have fun, work hard and support one another
• Engage in team building activities that support strong teamwork
• Recognize and show appreciation for the contributions of Associates

 

Champions Key Areas

• Engages in world-class Customer service and holds Associates accountable to the same expectations
• Leads the sale of propane fills versus exchanges (if a propane fill location)
• Leads by example putting the Customer first (Speed of Service)
• Builds a Fresh culture at the location, promoting Fresh sales and communicating information and updates
• Promotes GoRewards to Associates and Customers
• Supports new initiatives, infrastructure and location goals with emphasis on effective communication

 

Qualifications and Requirements

• To be qualified, candidates must demonstrate an interest in personal and professional growth and be committed to serving others. 
• Maintains a positive working relationship with team members and demonstrates a commitment to teamwork
• Ability to work effectively with various personalities and maintain a helpful, positive, and professional attitude
• Engaged behavior with proven abilities to influence and motivate a team
• Passionate about supporting a positive Associate experienc
• Demonstrates exceptional customer service with a Hospitality mindset
• Understands and advocates Wesco’s commitment to its Mission, Vision, Unifying Principles and non-negotiables 
• Promotes and commits to Company processes, policies and guidelines
• Has an understanding of and a drive to impact Q-PPAS
• Aware of Strive Walk and Brand Walk Standards and demonstrates commitment to our company brand
• Actively participates in the JPR Program
• Able and willing to support needed shifts
• Completion of all applicable Levels 1 and 2
• Always Food Safe Certification
• Hospitality 1 and 2 Certification
• Works a minimum of 25 average hours per week
• Valid Michigan Driver’s License
• 18 years of age
• High-school diploma or GED equivalent, college degree encouraged.

Operates a regional chain of convenience stores and fuel stations.