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Supervise 1-2 teams, consisting of a Senior Care Coordinator and up to I0 Care Coordinators
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Review submission of all documentation in client charts (including progress notes, intake assessments, annual updates and discharge documents) for all team members, including timeliness of submission as per health home deadlines as well as for content and quality of services provided
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Complete monthly reports pertaining to service provision and client status for the entire team to be submitted to the Division Director
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Maintain caseload lists for all team members, including tracking of enrollments, closures, updating of care plans, and changes in managed care status/plan and Medicaid recertification. Ensure all changes are reported in a timely manner and submit updated caseloads to the Division Director weekly
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Perform regular data analysis of various documentation reports obtained through the EMR pertaining to performance and submission
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Assign all new cases to appropriate Care Coordinators
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Conduct regular quality assurance checks on client records to ensure that all information is entered and all records are kept to program, agency, health home and county standards.
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Conduct weekly team meetings to review and to relay information regarding program changes/updates to policy, share new resource information with team
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Act as a consultant for all members of the team to provide information regarding community resources, social welfare programs and other information, as needed
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Address client concerns and/or grievances that are not able to be resolved directly.