Delivery Manager (Women Candidates Only)

Company & Culture

Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better

cardiometabolic health through AI-powered, personalized digital tech, with a vision to be the

leading advanced AI digital technology partner across the healthcare industry. We're a team

passionate about leveraging cutting-edge science to improve lives, united by core values of

collaborative innovation, accountability to excellence, customer focus, efficiency, and unwavering

integrity, quality, and safety.

At Welldoc, you'll thrive in a collaborative and innovative environment where your contributions

directly impact our mission. Recognized as a Great Place to Work for the past four years and

named to Modern Healthcare’s Best Places to Work 2025, as well as being an industry thought

leader featured at SXSW and in the Wall Street Journal and Economist, we invite you to make a

real difference in healthcare with us.

Job Purpose

The Delivery Manager will be responsible for on time delivery of high-quality solutions while

ensuring that our SDLC and best practices are followed. The ideal candidate should have passion

for technology, the ability to lead and work hands-on in development initiatives, as well as be able to identify and grow talent. Being in this role involves being open to change and new ways of solving problems and having the ability to get involved in estimation and troubleshooting when

required. The purpose of the role is to manage delivery by driving various projects, operations,

and delivery governance

Responsibilities

•Create work breakdown structure, estimate and sprint plan the delivery

•Create Release plans for QA, UAT and production, including the proposed scope for each of the releases

•Identify Risks, communicate them clearly to the stakeholders with likely impact on delivery as well as mitigation plan or help needed to mitigate risks

•Responsible for overall quality of builds delivered to QA

•Responsible for monitoring QA, UAT and production exceptions - identify high priority ones and ensure they are fixed

•Monitor customer support tickets, ensure they are investigated and delivered within SLA

•Monitor App stability - 95%+ crash free users and usage every month.

•Monitor App review comments in Google play store and Apple app store

•Manage and coordinate communication with the Product team, IT team, BA team and Client team where necessary.

•Understand organization priorities and best interests, ensure Org interests are prioritized

•Responsible for planning and execution for the recommended platform initiatives

•Responsible for team members’ productivity and ensure their growth. Allocating and effectively managing resources across work streams.

•Work cross-functionally with technical and non-technical teams to ensure delivery excellence and efficiency

•Ensure to maintain and keep the standard operating procedures for all the reports and

other documentation up to date

Required Skills & Experience

•15+ Years of Experience

•Experience with Agile Development. Experience of working for SaMD will be an added advantage.

•Technology focused, agnostic to tools and adaptable to change in technology

•In-depth knowledge on the software tools

•Demonstrated excellence in domain knowledge and operational management skills.

•Excellent attention to detail and adherence to defined development & QA processes, ensuring bare minimal error is present in all deliveries

•Good understanding of best practices of software engineering in delivery, development

Methodologies

•Proficiency in handling stakeholders across different teams and managing expectations of

the stakeholders

•Excellent communication, good problem solving skills, stakeholder, and people management skills.

Required Education

Bachelor’s degree in computer science, Electrical and Computer Engineering, Software Engineering, or Equivalent. MS or PhD in such technical fields very desirable

Compensation & Benefits

Welldoc offers a competitive compensation package including generous PTO, pre-IPO stock options, and medical insurance