Location: Gurgaon, Haryana, India
Experience: 4 - 8 years
Salary: 15 - 20 LPA
We are seeking a Senior Support Engineer to join a fast-growing technology company building cutting-edge billing infrastructure for AI-native businesses. This is a unique opportunity to be the first hire in the support team and to build and own the entire support function from the ground up.
Key Responsibilities:
- Own customer issues end-to-end and provide expert technical support
- Debug and resolve complex billing and metering problems
- Collaborate closely with engineering teams to troubleshoot and improve product reliability
- Work during US time zone hours to support global customers
This role goes beyond traditional support by requiring deep technical understanding and problem-solving skills in a high-scale, low-latency environment.