We are seeking a Product Support Manager to lead a team of Product Support Engineers based in Bangalore. This role involves managing complex customer escalations end to end and monitoring live events to ensure seamless support operations.
- Lead and manage the Bangalore-based Product Support Engineering team
- Own and resolve complex customer escalations
- Monitor live event support operations
- Integrate AI tools to enhance team workflows
- Report directly to the Global Head of Support
Location: Bangalore (3-4 days per week work from office)
Experience: 7 - 11 years
Salary Range: 20 - 40 LPA
Preferred Skills: Experience managing support engineers with hands-on skills in SQL, scripting, and API debugging. Experience in streaming or analytics domains is a plus but not mandatory.
