We are seeking a Customer Success Account Manager to join a fast-growing B2B SaaS company based in Bengaluru. This role involves managing a portfolio of high-value accounts end-to-end, driving customer adoption of AI-powered solutions, and delivering measurable ROI through customer success initiatives.
Key Responsibilities:
- Manage and grow a portfolio of strategic customer accounts.
- Conduct Quarterly Business Reviews (QBRs) with customer experience leaders.
- Drive adoption and expansion of AI-driven customer service platforms.
- Collaborate with cross-functional teams to ensure customer satisfaction and retention.
- Focus on expansion of accounts, not just renewals.
Position Details:
- Location: Bengaluru (Koramangala)
- Experience: 3 to 10 years in customer success or account management roles.
- Compensation: INR 15–25 LPA, based on experience.