Customer Care Professional

Skills:
Excellent communication skills, Empathy, Problem-solving, Patience, Active listening, Conflict resolution, Time management, Adaptability,

We are hiring for the position of Customer Care Specialist / Customer Care Executive for our company Webvio Technologies Pvt Ltd at Rajarhat, Kolkata.

This is a US Inbound Ticketing Process Candidate have to take 15 to 30 inbound calls in a day only and book flight tickets and train tickets for US customers as per their requirements and resolve their quires .

Need Candidates with Good communication skills and minimum6 months - 2 years of experience in any International BPO

• Working days: 24 days working days in a month , 6 week offs, 2 paid leaves, 1 birthday Leave , 15 compensatory off for a year .
• Shifts: US night shift , Fixed shift with Roster off
• Incentive : UP to 4 lacs in a month ( Average incentive 30 k to 50k in a month ) apart from salary
• Salary : 18k-28k ( No deduction on salary)
• Training : 30 days Fully paid training will be provided
  
  

Responsibilities:-

• Manage incoming phone calls
• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
  

Requirements:-

• Proven customer care experience In any International BPO or Experience as a Travel Sales Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and interpersonal skills

Webvio Technologies Pvt Ltd