Customer Solutions Specialist

WebstaurantStore is looking for a highly skilled Customer Solutions Specialist to join their team. This role is perfect for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work in a fast-paced environment. Main Responsibilities: - Analyze customer situations, investigate problems, and provide strategic solutions - Ensure customers have the most complete and up-to-date information about the status of their orders - Switch tasks as needed based on the current needs of the department - Partner with other departments to support both the customer and the company - Approach escalated customer situations with care and tact, utilizing de-escalation techniques to maintain the relationship and drive towards a resolution - Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence - Be flexible and adapt to change as the company continues to grow - Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email.

WebstaurantStore is a prominent online retailer specializing in foodservice equipment and supplies. With an extensive range of products, the company caters to the diverse needs of restaurants, cafes, and other foodservice businesses. The company's commitment to delivering exceptional customer service, coupled with its focus on innovation, has solidified its position as a trusted partner for foodservice professionals. By prioritizing customer satisfaction and continually improving its offerings, WebstaurantStore has established a loyal customer base and earned a reputation for excellence in the industry.