About the role
If you're looking to boost your career in content moderation and be valued and recognised, you've come to the right place. Webhelp is in search of a Business Trainer to work on an exciting campaign in Gurgaon where high energy, positivity and innovation are part of the team's DNA. Grow with our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world's leading brands. In this role you will be responsible for the planning, delivery, and improvement of training with the aim of preparing trainees in the best possible way for new tasks, roles, product launches or system changes. We're looking for a team player with excellent communication and organisational skills and the ability to recognise team talent, drawing it out and steering it in a direction toward success. What you'll be doing: - Delivering training initiatives, sharing product knowledge and experience in line with business needs - Providing ongoing evaluation of trainees during their training period - Ensuring all possible avenues are undertaken to assist delegates to pass the training at the required level - Identifying development areas at an early stage and ensuring appropriate support is implemented - Maintaining a high level of company and product knowledge to ensure that the quality of information produced meet company and client standards - Responding to client needs, in terms of training and development, providing a range of different options, to determine the correct solution - Demonstrating, understanding and complying with all legislative requirements - Working with a positive attitude, leading by example and treating others with respect - Proactively seeking to continuously self improve, keeping abreast of new developments within the training and development field What you'll need: - Minimum of 12 months training delivery experience in a contact centre environment working on a content moderation campaign - At least 6 months' experience in designing, assessing and evaluating development interventions - Ability to prioritise workload, meet deadlines and perform multiple tasks with attention to detail - Competence and extensive experience using Microsoft Office - Excellent communication, listening, organisational and problem-solving skills - An understanding of coaching, people development and training methodologies - Passion and drive for quality and continuous improvement - Ability to work independently with mínimal supervision - Flexibility around working hours required for training delivery
About the company
Webhelp, Europe's third-ranked outsourced customer experience provider, possesses a multi-channel and multilingual network of over 30, 000 advisers around the world. Webhelp Portugal is one of Webhelp's latest Customer experience centres. It has been created to serve international clients in the retail and e-commerce.
