WealthVault Research and Analytics Pvt. Ltd.
Website:
wealthvault.in
Job details:
Role Objective
Manage and grow existing client relationships, acquire new qualified families and achieve company targets through suitable product distribution, ethical selling and excellent service. Coordinate with the service team to provide a smooth client experience from onboarding through ongoing reviews.
Key Responsibilities
1. Existing Client Management and Satisfaction
- Take ownership of company-mapped and personally acquired clients.
- Understand their requirements and maintain proactive communication.
- Work towards 100% client satisfaction, with no mis-selling or avoidable service complaints.
- Address concerns promptly and escalate unresolved matters.
- Identify reasons for dissatisfaction, inactivity or withdrawals and take appropriate follow-up action.
2. Quarterly Client Meetings and Management Reviews
- Meet every assigned client at least once each quarter, digitally or physically.
- Review goals, portfolio progress, service requirements and changes in circumstances.
- Arrange a digital or physical meeting involving management for every assigned client once every six months.
- Maintain meeting records, agreed actions and follow-up dates.
- Report meeting-coverage gaps and follow up with unavailable clients.
3. New Client Acquisition
- Generate leads through seminars, references, cold calling, professional networks and self-generated sources.
- Maintain a lead pipeline showing source, requirements, expected business, next action and closure stage.
- Follow up consistently and involve management in prospect meetings where required.
- Support company seminars and events and follow up with interested prospects.
- Build lasting relationships and track lead conversions.
4. Smooth Onboarding and Client Introduction
- Coordinate onboarding, KYC and documentation with the service team within agreed timelines.
- Share the RM’s and Service Manager’s mobile numbers and email addresses with every client.
- Arrange app registration and demonstrate access to holdings, statements and service features.
- Explain communication channels, escalation contacts and transaction processes.
- Confirm completion and provide a smooth onboarding experience.
- Ensure clients enter their own passwords and OTPs securely.
5. Risk Profiling, Goals and Asset Allocation
- Complete documented risk profiling before initial product selection and transaction execution.
- Understand goals, investment horizon, liquidity needs, financial commitments and ability to bear losses.
- Prepare a goal-based financial needs plan using approved templates, within the firm’s authorised distribution scope.
- Share the company-approved model asset-allocation template appropriate to the client’s risk profile before executing transactions.
- Record client understanding, instructions and required approvals.
- Update the profile and plan when circumstances materially change.
6. Suitable Products, Cross-Selling and Ethical Conduct
- Present products suited to the client’s needs, risk profile and investment horizon.
- Identify relevant cross-selling opportunities across products distributed by the company.
- Explain risks, charges, lock-ins, liquidity restrictions and product terms.
- Make required disclosures about the company’s distribution role, commissions and conflicts.
- Avoid misleading statements, assured-return promises, unnecessary switching and unsuitable sales.
- Use approved materials and involve authorised specialists where required.
7. Transaction Coordination, TAT and Updates
- Obtain clear client instructions and coordinate accurate, timely execution with the service team.
- Explain purchase turnaround time according to the payment route: cheque, online, direct pay, nodal account or RTGS.
- Confirm applicable timelines, cut-offs, document requirements, fund realisation and partner processing with the service team.
- Explain that submission alone does not confirm allotment or completion.
- Ensure clients receive updates on every completed, rejected, failed or delayed transaction.
- Follow up until resolution and communicate revised timelines where necessary.
8. Revenue Targets, Qualified-Family Acquisition and Product Mix
- Achieve monthly revenue of at least two times monthly salary, using management’s approved revenue-crediting method.
- Acquire new qualified families according to designation:
DesignationQuarterly TargetAnnual EquivalentManager1 qualified family4 familiesSenior Manager2 qualified families8 familiesAVP3 qualified families12 families
- A qualified family has combined AUM above ₹1 crore with the company. Count each family once, irrespective of members or accounts.
- Maintain a suitable product mix across mutual funds, PMS, AIF, insurance, international investments and other products distributed by the company.
- Include product-wise business and revenue projections in monthly plans and review achievement at month-end.
- Pursue cross-selling based on client needs, risk profile, liquidity and eligibility.
- Report target shortfalls and implement corrective actions without compromising suitability.
9. Client References, Greetings and Relationship Building
- Request references periodically from satisfied clients and record permission to contact.
- Maintain referral sources, follow-ups and outcomes in the lead tracker.
- Coordinate birthday, special-occasion, Diwali and New Year greetings for mapped clients and acquired qualified families.
- Keep relevant dates and preferences updated.
- Coordinate approved gifts and event invitations with HR/Admin and the service team.
10. Market Learning and Product Training
- Read financial newspapers daily and conduct independent market study.
- Stay informed about developments relevant to clients and distributed products.
- Attend all weekly, fortnightly and other training arranged by management and HR.
- Participate in company-organised product and market-view sessions.
- Understand product features, risks, costs and servicing requirements before discussing them with clients.
- Communicate market information accurately without presenting views as assured outcomes.
11. Daily Reporting, Monthly Projections and Business Reviews
- Submit a daily work update to the reporting manager, covering calls, meetings, prospect follow-ups, onboarding, transactions coordinated, business generated and pending actions.
- Participate in weekly reviews with the manager covering targets versus achievements, pipeline, client concerns and next week’s priorities.
- Submit monthly projections at the beginning of each month, covering revenue, qualified-family acquisition, investment inflows and product-wise business, supported by the pipeline.
- Attend a month-end session with management to compare projections versus actual results, explain gaps and agree on corrective actions.
- Maintain accurate client, meeting, risk-profile, instruction and follow-up records.
- Submit at least one practical business-growth suggestion each month to management/HR.
- Coordinate with colleagues, protect client data and maintain proper handovers.
12. Office Discipline, Team Participation and Conduct
- Follow official office arrival and departure timings.
- Inform the reporting manager and HR promptly about late arrival or early departure.
- Submit planned leave requests at least one day in advance and obtain approval according to company policy.
- Arrange client follow-up and work handover before leave.
- Participate in management and HR activities.
- Maintain respectful communication, teamwork and a positive work environment.
- Follow company policies and complete assigned actions within agreed deadlines.
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