Customer Success, Intern

About the role:

As a CSM Intern at Wayground (formerly Quizizz), you’ll gain hands-on experience supporting a high-performing Customer Success team. You'll play a key role in ensuring smooth onboarding, renewal, and data management processes, helping us deliver exceptional value to our customers. This is a great opportunity to explore the intersection of customer success, operations, and ed-tech.

What You'll Do:

• Set up and configure customer accounts, including user management and tool integrations.
• Support onboarding and renewal operations by generating quotes and handling related administrative tasks.
• Ensure accurate and timely processing of customer information throughout onboarding and renewal cycles.
• Research and identify key contacts and decision-makers within customer organizations.
• Maintain up-to-date customer data in the CRM, ensuring accuracy and usability across teams.
• Assist in tracking engagement metrics and preparing internal reports.
• Support CSMs with customer-facing materials such as success plans and usage summaries.
• Collaborate on improving internal processes for onboarding and renewals.
• Help document standard operating procedures to drive efficiency and consistency.
• Coordinate with Product, Sales, and Support teams to address customer needs.
• Participate in internal meetings to align on customer success priorities and initiatives.

Who You Are:

• Someone with 0-2 years of experience, looking to enter the success vertical in the SaaS space
• Has good communication skills and the right energy to collaborate in a fast growing organisation
• Available to work in office (HSR Layout, Bangalore) from Monday to Thursday and remote on Friday (4:30 PM to 12:00 AM IST).
• Ideally be available post the 6 months for a potential full time conversion

Internship Duration: 6 months