Tour and Visitor Experience Supervisor (Tour and Information Services Coordinator 4)

About the Department

NOTE:
Who We Are: The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES. 

About the Opportunity:

Position Duties

Some of What You’ll Enjoy Doing Includes:

• Oversee Capitol tours and visitor services. Develop, improve and expand programs to increase program quality and promote civic engagement.
• Manage day-to-day operations and volunteer programs to ensure a high-quality, seamless visitor experience.
• Host various tour types to the public and visiting schools as needed. 
• Direct the recruitment, training, supervision, and professional development of full-time and seasonal staff.
• Administer the Civic Education Tour Program, including reservation management and complex scheduling.
• Coordinate and collaborate with agency staff, elected officials, Supreme Court and Legislative staff to ensure smooth operations.
• Manage program budgets, procurement, and administrative needs.
• Develop strategic goals, policies, and standards to maintain high-quality civic education and service delivery.
• Monitor program health through data reporting, web updates, facility logistics, and emergency safety protocols.
• Other duties as needed.

Minimum Qualifications

Required Qualifications 

• Six (6) years of combined relevant education and/or experience. NOTE: 
  • Qualifying experience will include supervising or managing a tour, volunteer, or community/public relations program.
  • Qualifying education will be in business, education, social science, communication, history, or related field.
• Supervisory experience to include hiring, disciplining, assigning, monitoring, and evaluating the work of others.

Preferred Qualifications:

• Experience with community and public engagement.
• Ability to communicate in more than one language.
• Knowledge of civics, the legislative process and/or Washington State history.
• Experience speaking in front of large groups.

Diversity Equity and Inclusion (DEI) Competencies
Incumbents to this position must possess and demonstrate the following competencies: 

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace. 
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.

Other Qualifications

How to Apply: 
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
  
• A current resume, detailing experience, and education
  
• A current list of at least three (3) professional references with current contact information

Do not attach any documents that include photos or private information (social security number, year of birth, etc.). 

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified. 

Background Check Notice:  Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All: 
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
 
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
 
Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
 
Follow DES on LinkedIn, Twitter and Facebook  |  Subscribe to DES job alerts

Provides environmental regulation and conservation services for Washington state.