About the Department
Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion,
Learning and Growth, Reliability
AtLabor & Industries (L&I), we’re on a mission to support the safety and well-being of Washington’s workers.And guess what? We need YOU to be a part of that mission!
If you’re someone who enjoys making a positive impact, solving problems, and helping others, and making an impact on Washington’s workforce, then apply for ourCustomer Service Specialist 2 position!
The assigned duty station for this position is Tumwater, Washington.
The expected time spent in-office will be 3 days per week.
This position within the Customer Service Compliance and Public Safety division (CSCPS) and supports Contractor Registration and it’s mission to protect the public by helping administer theContractor Registration Act (RCW 18.27). This position helps support that consumer protection purpose by ensuring the processes connected to contractor compliance and legal actions are handled in accordance with state law.
The position supports theHomeowner Recovery Program which provides financial relief to eligible homeowners who experience damages due to a contractor’s violation of the Contractor Registration Act. The role exists to support the legal and administrative framework that allows homeowners to seek recovery while maintaining the integrity of the program and ensuring actions involving contractors follow statutory requirements.
By supporting these consumer protection programs, the position contributes to a fair construction marketplace and helps ensure that responsible contractors can operate while consumers have protections when violations occur.
Position Duties
What you’ll be doing:
Get ready for a role where every day brings new challenges and opportunities to make a real impact! As a key part of our team, you’ll:
- Independently review, evaluate, and verify summons and complaints received to ensure compliance with statutory requirements.
- Provide written explanations to private attorneys, the Attorney General’s Office, and homeowners when legal actions do not meet statutory requirements.
- Serve as the Department’s process server, serving summons and complaints to bonding companies and contractors, including those that may meet eligibility requirements for homeowner recovery fund.
- Record judgments and Superior Court actions in Quickcards on the contractor records.
- Suspend contractor registrations for unsatisfied judgments, impaired bonds, and defaults on payment plans in accordance with RCW 18.27.
- Provide written notification explaining reasons for denial of judgment actions that do not meet statutory requirements.
- Provide training to L&I staff on summons and complaint, judgment and recovery fund requirements related to contractor registration suspensions and reinstatements.
- Provide homeowners, contractors, attorneys, and internal staff regarding the Homeowner Recovery Program and the statutory requirements associated with recovery claims.
- Provide consumers with information about contractor registration requirements, including how to verify contractor registration status and their rights and responsibilities when hiring a contractor.
- Use expert knowledge and judgment to explain statutory and regulatory requirements under RCW 18.27, providing detailed guidance on compliance requirements and program processes including operations of the homeowner recovery fund.
- Inform customers of additional steps required to operate a business in Washington, including licensing requirements through the Department of Revenue and the Secretary of State.
- Receive and review notifications identifying contractors with outstanding debts owed to the department, including debts identified through audit findings and homeowner recovery and evaluate what regulatory action is required under the Contractor Registration laws.
- Coordinate with internal program staff, audit personnel, and other stakeholders to ensure timely processing of contractor suspensions and updates to contractor registration records related to unsatisfied judgments and tax warrants.
Minimum Qualifications
Required Qualifications:
High School Diploma or equivalent
The ability to understand and explain laws and rules regarding the issuance of registrations processed by the program.
Communicate topics that are complex in nature both in a clear easy to understand manner both in verbally and in writing
Two (2) years’ experience providing assistance to customers regarding inquires, complaints or problems;
Required Equity Competencies:
- The ability to take action to learn and grow.
Desired Qualifications:
Two (2) years’ experience providing assistance to customers regarding inquiries, complaints, or problemsOther Qualifications
Things You Need To Know
State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.
To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.
Application Process:
We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement.
Please include the following documents with your application:
- A cover letter showcasing your qualifications and enthusiasm for the role.
- A current resume detailing applicable experience and education.
- A list of at least three professional references with current contact information.
We’ll be reviewing applications soon, so don’t miss your chance to join this incredible team!
Please do not attach or place any information about your vaccination status, including disclosure of leaving employment due to a vaccination requirement for COVID -19, within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.
To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.
Background Check Notice:
Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.
Other Information:
Note: For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
- This position is represented by the Washington Federation of State Employees (WFSE).
- Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
- The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
- Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
Did You Know?
Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.
In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.
Veterans PreferenceApplicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security number. For further information, contact L&I’s Jobs@lni.wa.gov.
Diversity, Equity, and Inclusion Employer
L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.
For more information
If you have any questions regarding this job posting, program, or the agency, please contact April Sharp.
